Order Management Intern Bel
il y a 2 semaines
Overview:
**First Gen Internship**
Looking for a business internship that gives you a masterclass of working in a multinational? Excited to finally
**_make an impact_** and work with
**_fantastic and tasty brands_** ? Totally in the mood for the kick off of your career within the most dynamic and vibrant sector: FMCG? What are you waiting for, you won't get bored
For a period of
**_6 months_** PepsiCo Northern Europe is looking for YOU - the greatest young talent. What is it exactly? Well, in short, you will be occupied full time with a variety of projects, immediate responsibilities and many learning within the business environment. Indeed, not only
**_on-the-job learning_** but we will also
**_develop_** you into a true professional. What that means?
_Mentoring sessions, a buddy program, skills training, consistent feedback, immediate responsibilities and the possibility to take up your own projects_. No kidding, you will rock.
Whoever you are (sparky, salty, spicy, the dip to our Doritos or the bubbles for our Sodastream), you are more than welcome within our
**_international, diverse and inclusive culture_**
**_ _**
**__**
**_ ️_**
**_ ️_**
And don't worry, you will not be alone in this amazing story, you will be together with 30 other PepsiCo lovers who will definitely enjoy the FIRST GEN ride An Order Management internship sounds as your can of Pepsi? Then free up your agenda from
**Monday the 31st of July** on wards.
**Responsibilities**:
**How this internship looks like?**
The Order Management Agent is a customer facing role, focused on process excellence within order acquisition and order processing systems whose purpose is to:
- ensure that customer's needs are understood
- ensure that the product is delivered in accordance with customer requirements
- ensure efficient and effective capture and processing of customer orders
- deliver excellent customer service
**What will you learn as an Order Management Agent Intern?**
- Management of semi-automated and manual order acquisition
- Management of Free of charge orders
- Customer requested order amendments
- Resolution of blocked orders due to system set up/ master data issues (dependent on level of expertise)
- Treat customer complaints in an effective way, ensure thorough follow up of returns and refusals and proactively search the most adequate solution for the customer
- Report generation detailing performance against KPIs
- Communication with key stakeholder of logistics, inventory planning and customer collaboration.
Qualifications:
**Who are you?**
- Excellent knowledge of English and very good Dutch
- Good knowledge of the Microsoft package (Outlook, Word, Excel)
- Strong eye for detail and are able to see connections in data, events and trends
- Very good planning & organization skills and can manage priorities and deadlines
- Excellent communication skills and able to interact with different people and parties in a professional way
- Team player and able to work in an autonomous and challenging work environment
**What's in for you?**
- Yes, this is a remunerated internship (incl. meal vouchers, PepsiCo vouchers & travel reimbursement)
- We cover your health & group insurance
- Going on a city-trip? Holidays are paid
- We cannot wait to welcome you within the team. Have you seen our offices yet, they are brand new Prefer working from home? We will provide you of a ‘working-from-home toolkit’.
- Not to forget: Friends for life ️ & chips and snacks every day
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