Front Office Trainee
il y a 7 jours
What will you be doing ?
The Front Office department is responsible for welcoming guests and ensuring excellent guest satisfaction.
We are looking for a Front Office trainee who can support in all tasks related to our Department:
- Preparing and following arrivals and departures
- Ensuring efficient check-in and check-out of each guest
- Entering guest details in the data base
- Following-up with other departments (Housekeeping, Engineering, F&B)
- Ensuring guest satisfaction and anticipate their needs
- Providing a follow-up on complaints and ‘go the extra mile’
Your profile:
- Driven by Hospitality and Guest satisfaction
- Ambassador of Hilton standards of Quality
- Previous experience in a Hotel is a plus
- Fluent in French & English - Dutch is an extra
- Rigorous and with good organization skills
- Good computer skills
- Good communication skills (written and oral)
- Team player
- Eager to learn and curious
- Ability to deal with difficult situations
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