People, Culture

**Job Number** 24086166

**Job Category** Human Resources

**Location** Renaissance Brussels Hotel, Rue du Parnasse 19, Brussels, Brussel, Belgium VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

JOB SUMMARY

People, Culture & Quality Manager is executing strategies that serve to attract, retain, and develop diverse premiere talent Carry out the daily activities of the Human Resource Department, including recruitment, total compensation, associate relations, and training and development. Executes against objectives outlined in the Human Resources Business Plan and delivers services that meet or exceed the needs of associates and enable business success. Ensures compliance with federal, state and local regulations and Standard Operating Procedures.

CORE WORK ACTIVITIES

**Managing the Staffing and Recruiting Process**
- Works with Employment Administrator to establish and maintain contact with external recruitment sources (e.g., state job service, local colleges, recruiting agencies, and community based organizations).
- Facilitates interdepartmental transfers and promotions and transfers or promotions to other properties within this property brand.
- Oversees the selection and offer processes for hourly associates to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection are documented, applicants receive status notifications).
- Partners with department managers and recruiting professionals to recruit management positions, make hiring decisions and negotiate job offers in accordance with SOPs.

**Managing Legal and Compliance Practices**
- Ensures compliance with key policies (e.g., Sexual Harassment, Non-Harassment, Non-Discrimination, No Solicitation).
- Ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used, and only job-related questions are asked.
- Ensures wages are paid in accordance with Standard Operating Procedures and federal and state laws (e.g., associate pay for meeting attendance, wages limited to maximum rate of pay, entry level rates paid to new hires, overtime provisions in place, separation pay).
- Ensures drug screening and background checks are completed in accordance with brand's Standard Operating Procedures.

**Managing Benefits Education and Administration**
- Manages Workers Compensation claims to ensure appropriate associate care and costs management.
- Educates associates on benefits package.
- Educates HR team on the various types of benefits available and eligibility requirements.
- Provides an overview of associate benefits to the management team enabling them to educate their associates and answer routine questions.
- Ensures that department has the available resources on hand to administer associate benefits (e.g., Access to intranet and the NALO website, Manager Guide to Benefits, Benefits at-a-Glance, HMO booklets, Plan SPDs, Unemployment Cost Control, Direct Charge program manuals).

**Managing and Conducting Staff Development Activities**
- Ensures hourly performance appraisal processes are in place.
- Assists in identifying key drivers of associate satisfaction and supports managers in addressing issues with written plans and actions.
- Coaches managers on progressive discipline process.
- Ensures development plans are in place (e.g., goals documented, progress towards goal achievement is measured).

**Managing Associate Relations and Human Resources Communication**
- Utilizes an “open door” policy to address associate problems or concerns in a timely manner.
- Ensures effective associate communication channels are established and active in departments (e.g. daily stand-up meetings, monthly departmental meetings).
- Communicates property rules and regulations, the progressive discipline policy, Peer Review, Associate Resource Line, Business Integrity Line, and the Guarantee of Fair Treatment during orientation and via an associate handbook.
- Analyzes accident trends and reports these trends to the management team.
- Monitors work environment for signs of union organization.

**Quality**
- Conduct training for Customer Care associates.
- Participate in developing Quality Assurance Analyst project assignments, including training and other initiative leadership opportunities.
- Provide positive and constructive feedback to Customer Care team members.
- Document and report training and Quality Assurance needs to manager, including information regarding: success of classes; success of training techniques; and suggestions for training improvement

CANDIDATE PROFILE

Education and Experience
- High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area.

OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.
- Ple