Support Specialist

In our Support team, you are responsible for the follow up and resolving of support cases for the domain of planning (IBP/S&OP, MPS, detailed scheduling) and production (shop floor control) logged via the Puratos support portal. You are an expert in your domain from a functional and technical point of view. Within your area of responsibilities you report to the Group ICT Applications Support Manager.

**Key Accountabilities**:

- You follow up and resolve support cases for production and planning solutions (SAP IBP/APO, Odoo,) in Puratos subsidiaries globally
- You ensure reaching of SLA for the specific domain, in close collaboration with the SAP outsourcing partner
- You perform business (process) analysis and translate business requirements into workable SAP solutions and/or functional design for specific projects and changes, including development
- You develop and execute functional (integration) test scripts
- You train key-users and provide/manage key-user functional documentation (processes, how-to documentation,)
- You work self-directed and independently

**Who are we looking for?**
- You have knowledge of SAP IBP (or experience in SAP APO DP/SNP) and in depth knowledge of SAP PP/PI and APO PP/DS
- Integration knowledge (Hana cloud integration) and practical experience in SAP S/4 Hana migrations is an asset.
- You have strong Analytic skills for problem solving
- You are open and able to work in an international environment and a team split across the world
- You show flexibility and stress resistance, you work well organized and good time management skills.
- You have strong written and oral communication skills in English is a must. Additional language knowledge is a good asset
- Willingness to travel: 10%

**Why would you join Puratos?**

You will join a stable family business that has become an international market leader with a corporate culture in which entrepreneurship is one of our main priorities. Innovation is in our DNA and soon in yours too. You will work with technologies such as SAP and BI. You can also expect:

- an active participation in different innovative projects
- opportunities to evolve professionally and personally within the company
- a competitive salary package with attractive benefits such as a company car with fuel card, home-working, insurances,

**Are you looking for the right recipe for your career?**

The secrets behind Puratos’ global success and consistent growth are taste and quality. We would like to welcome you within our enthusiastic, committed and passionate team of more than 10000 employees. We are an international player and, what is more, a Belgian family business. Our people make the difference every single day. How? By developing, producing and distributing a unique and high-quality range of ingredients for bakers, pastry-chefs and chocolatiers, since 1919.

A century later, our products and services are available in more than 100 countries around the world. Our passion for innovation, closeness to our customers, and their customers, as well as our core values form the basis of our passion to improve.
This is what makes working at Puratos so magical

Shall we meet soon?