Head of Retail B2C

Mega is looking for a dynamic Head of Retail B2C with a passion for **Energy Transition**, **Strategic Marketing, Sales** and **Customer Experience**

Are you ready to lead and inspire? If you have a proven track record in sales leadership, a love for driving results, and a strong commercial mindset, this role is for you.

**The Job**:
As the **Head of Retail B2C**, you will spearhead the commercial development of our **Mass market Energy supply** business, focusing on expanding our presence with B2C and SOHO customers across Belgium. You will leverage your energy, strategic sales & marketing expertise and customer relationship skills to take our growth to the next level. With your **entrepreneurial spirit** and **data-driven decision-making**, you will navigate a dynamic environment, adapt quickly to change, and help shape the future of energy solutions for our residential and small profesional customers. Ready for the challenge? Because we are

**Key Responsibilities**:
**Strategic Leadership & Commercial Development**:

- Lead the strategic direction and growth of the B2C Energy supply business in Belgium, with a focus on business performance and market share.
- Develop high-impact marketing and commercial strategies to expand the customer base through both client retention and acquisition, ensuring sustained revenue growth and profitability.
- Drive innovation in offerings for residential customers and small businesses, identifying opportunities for product enhancements and new solutions that meet evolving customer needs while ensuring quality services and satisfaction.
- Continuously improve the mass market product portfolio to ensure alignment with the brand positioning, market relevance and growth objectives while enhancing profitability.

**Stakeholders Engagement & Market Intelligence**:

- Build and maintain relationships with high-value commercial partners, and key stakeholders through regular engagements, positioning the company as a trusted partner.
- Gather and analyze market intelligence to inform business decisions, staying ahead of competitive trends, regulatory changes, and industry developments.
- Ensure high levels of customer satisfaction and brand reputation by addressing high-stakes issues and enhancing customer experience in collaboration with internal departments, including Customer Care, Operations, Marketing and IT.

**Go-to-market, Team & Partner Management**:

- Oversee the development and management of all performance driven channels, guiding sales agreements, ensuring a balanced mix of digital, external, inbound and outbound sales at an optimized cost-to-acquire, in collaboration with the sales channel management and digital sales management teams.
- Monitor and analyze sales results and KPIs to ensure targets are met, implementing corrective actions when necessary to sustain growth and profitability.
- Oversee the branding & other go-to-market strategies implemented by our Marketing teams to ensure optimized campaigns ROI.
- Lead and manage the sales management team, ensuring performance, transparency in communication, alignment on objectives, and reporting on key sales metrics.

**Digital Transformation & Process Improvement**:

- Drive innovation in digital tools and sales processes, particularly related to customer onboarding (sales funnel), customer journeys, and sales partner management.
- Champion the adoption of new technologies and data-driven methodologies to enhance sales efficiency, customer insights, and decision-making.

**Profitability & Cost Optimization**:

- Drive improvement in key profitability KPIs, including churn rates, bad debt management, cost-to-acquire and operational expenses (OPEX), ensuring sustainable and healthy margins across all sales channels.
- Collaborate closely with the Credit & Collection team to ensure efficient risk management and secure client payments.
- Work with finance and executive teams to set and monitor budgets, forecast performance, and optimize costs without compromising.

**Working at Mega means**:
Join a dynamic company where you can drive impact and contribute to a sustainable future, ensuring energy remains accessible and affordable for everyone.
- Be part of a **fast-paced, entrepreneurial environment** where your expertise in sales leadership will be valued.
- Enjoy a **hybrid working model** that balances flexibility with a collaborative, results-oriented culture.
- Thrive in a company that embraces diversity and inclusion—**come as you are** to a workplace where everyone is welcomed and respected.

**Align with our core values as you lead and inspire**:

- ** Trust**: We act with transparency, take responsibility, and foster exchanges based on trust, respect, and integrity.
- ** Agility**: We adapt quickly, find pragmatic solutions, and seize opportunities with creativity.
- ** Positivity** : We collaborate together with a positive attitude, shared motivation, and a common vision.
- ** Customer First** : We priori