Customer Journey Expert
il y a 14 heures
**Customer Journey Expert**
**Open-term, Full-time, Brussels (Belgium)**
**Your role & work environment**
As part of the cross-border Tribe Consumer Lending you will be part of a team responsible for all ING products within the area of personal loans and overdrafts for both Belgium and The Netherlands. Millions of customers use our products on a daily basis. With our purpose “Supporting our private customers in Belgium and The Netherlands in their (simple) financing needs so they can realize their goals and dreams” we want to ensure that customers can responsibly borrow or use an overdraft. In the coming years, ING has the ambitious target to harmonise the product offering between Belgium and The Netherlands, realise commercial growth whilst ensuring responsible and innovative loan offers.
**Your key responsibilities**
The role of Customer Journey Expert is a broad role in which product management and IT come together. We are looking for a Customer Journey Expert with a focus on consumer lending products and processes
In that capacity you will:
- Collect and analyse information and data about customer behaviour such as reimbursement, arrears and product suitability.
- Define plans to positively influence responsible lending.
- Involve all the expertise required to achieve this purpose. Thereby, managing, coordinating, and collaborating with stakeholders.
- Determine and set-out areas for improvement based on process and data analysis.
- Take on an active role in implementing any and all changes required.
**We look for**
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Customer Journey Expert you will also need:
- A University degree at Master level or a Bachelor degree with an impressive track record.
- 2 to 5 years of work experience in product management or a similar role.
- Excellent written and verbal knowledge of English and Dutch or French.
- Strong analytical reasoning.
- Experience with working in Agile.
**We offer you**
A clear purpose, a unique offer and a range of flexible compensation and other benefits:
- Personal growth & challenging work with endless opportunities to realise your ambitions
- An informal, dynamic environment with innovative colleagues supporting your endeavours
- A progressive and agile way of working, where new ideas are valued ahead of convention
Furthermore, within the Tribe Consumer Lending, you can count on a range of opportunities to invest in your personal and professional growth with:
- Continuous improvement of your craftsmanship through trainings, knowledge sharing and coaching.
- By being part of a team that is responsible for a key product to realise ING’s commercial objectives with challenging projects.
- Joining a dynamic and fun cross-border Tribe
**We redefine banking. What about you?**
There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that
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