Customer Journey Expert – Digital Onboarding
il y a 1 semaine
Customer Journey Expert – Digital Onboarding & Customer Data (Permanent position) Brussels | Hybrid (up to 50% remote) Full-time | Long-term consultancy/Integration via Projective TalentAbout the roleProjective Talent is looking for a Customer Journey Expert to strengthen a leading digital business banking environment. You'll help shape and optimise end-to-end customer onboarding journeys — ensuring that processes are seamless, compliant, and focused on delivering a great experience.Working at the intersection of technology, data, and customer experience, you'll translate business needs into concrete digital solutions that make an impact.Your responsibilitiesDesign, map, and continuously improve digital onboarding and customer data journeys.Analyse customer needs and pain points to identify improvement opportunities.Collaborate closely with IT engineers and product teams to deliver practical, customer-friendly solutions.Validate features and processes through user testing and continuous feedback loops.Ensure compliance with KYC, GDPR, and internal risk management standards.Document procedures and prepare training or communication materials for broader teams.Your profileUniversity degree or equivalent experience.3–5 years of professional experience, including at least 1 year in digitalisation, business analysis, KYC, customer data, or onboarding.Strong analytical and organisational skills, with hands-on project delivery experience.Fluent in English (French or Dutch is a plus).Able to collaborate across teams, bridging business and IT perspectives.Proactive, structured, and passionate about creating excellent digital customer experiences.Why join Projective TalentAt Projective Talent, we match talented professionals with impactful projects in leading organisations across Belgium. We believe in a collaborative culture where autonomy, expertise, and growth go hand in hand.A learning environment with continuous development opportunities.A hybrid work model built on flexibility and trust.A supportive network of consultants who share insights and ambition.The chance to shape digital experiences that truly make a difference.Interested?Send your CV
-
Customer Journey Expert
il y a 1 semaine
Brussels, Belgique ING Temps plein**Customer Journey Expert - Digital Channels** **Level 15 | 100% fixed contract | Brussels** **Your role & work environment** As a **Customer Journey Expert (CJE) Digital Channels**, you will analyse the behaviour of our customers when banking digitally, as well as the processes of digitizing sales and services at ING. Armed with those insights, you will...
-
Customer Onboarding Specialist
il y a 1 semaine
Brussels, Belgique Zenchef Temps plein{ "@context": "http://schema.org", "@type": "JobPosting", "baseSalary": "30000", "datePosted": "2025-08-06T12:00:17+02:00", "title": "Customer Onboarding Specialist", "description": "About ZenchefAt Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a...
-
Customer journey
il y a 2 semaines
Brussels, Belgique Energie.be Temps pleinZet jij de energiemarkt op zijn kop als Customer journey & CRM Specialist bij Energie.be? 💥 Zo help je duizenden huishoudens overstappen naar een eerlijke, eenvoudige en duurzame energieleverancier!Bij Energie.be maken we energie weer eenvoudig, eerlijk en 100% groen. We leveren stroom van Belgische oorsprong en bouwen aan een eerlijke energiemarkt waar...
-
Customer Journey Expert CRM Po
il y a 1 semaine
Brussels, Belgique ING Temps plein**Customer Journey Expert Product Owner CRM** (Assisted Channels Tribe) **Technical data function** Work location : Brussels Hybrid way of working Function Class : 16 Function Code : Customer Journey Expert - Channel Management III Work schedule : 100% Sensitive Function : No PCP Function : No If you have a** talent for taking it on and making it**...
-
Onboarding Manager
il y a 4 semaines
Brussels, Belgique VASS Temps pleinА global digital transformation company with a team of more than 4,900 global players in 26 countries – in Europe, America and Asia, working together to put organizations at the forefront of innovation by bringing together talent, knowledge and technology.Our approach is based on conscious technology, through which we create positive environments and...
-
Onboarding Manager
il y a 6 jours
Brussels, Belgique VASS Temps pleinА global digital transformation company with a team of more than 4,900 global players in 26 countries – in Europe, America and Asia, working together to put organizations at the forefront of innovation by bringing together talent, knowledge and technology.Our approach is based on conscious technology, through which we create positive environments and...
-
Senior Digital Sales Expert
il y a 3 semaines
Brussels, Belgique Vivid Resourcing Temps pleinSenior Digital Sales Expert (Digital Sales – Banking) – FreelanceA customer of ours in the banking sector in Brussels are looking for a Senior Digital Sales Expert to join on a long-term freelance basis.They are undergoing a major digital transformation aimed at increasing digital and mobile sales across their key products. This includes improving the...
-
Senior Digital Sales Expert
il y a 1 semaine
Brussels, Belgique Vivid Resourcing Temps pleinSenior Digital Sales Expert (Digital Sales – Banking) – FreelanceA customer of ours in the banking sector in Brussels are looking for a Senior Digital Sales Expert to join on a long-term freelance basis.They are undergoing a major digital transformation aimed at increasing digital and mobile sales across their key products. This includes improving the...
-
Digital & CRM Expert
il y a 2 semaines
Brussels, Belgique Trademart Temps pleinWie zijn wijTrademart is Europa’s grootste B2B-retailmarktplaats waar retailers inspiratie opdoen en collecties inkopen bij meer dan 1.500 merken. Binnen sectoren zoals Fashion, Home & Living en Baby & Kids brengen we professionals samen voor netwerking, inspiratie en efficiënte inkoop. Onze organisatie bevindt zich in volle transformatie, gedreven door...
-
Onboarding Trainer Assistant
il y a 3 semaines
Brussels, Belgique Axians Temps pleinAt Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024. Axians....
