Front Office Agent

**The Standard Brussels**:
**Front Office Agent**:
Opening in early 2025, The Standard, Brussels marks the hotel brand’s third outpost in Europe. Set in the city’s Northern Quarter, The Standard, Brussels brings the brand’s design, culture and activation-driven philosophy to Belgium.

With 180 guestrooms (plus 20 residences), the modern, new-build project features many stages for The Standard’s renowned day
- and nightlife. A ground-floor greenhouse welcomes guests and locals into the lobby lounge, restaurant, and terrace. Upstairs, The Rooftop features its own restaurant, bar and garden—set to become a neighbourhood destination. Throughout the building, additional public and private event spaces are platforms for happenings.

The Standard, Brussels will welcome a new set of creative, dynamic guests into the brand ethos. In Brussels, The Standard’s signature mix of playful, sophisticated, unexpected hospitality finds roots and resonances in local culture. The simple premise behind The Standard is that it is anything but. Founded in 1999, the goals of every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams and, of course, delivering a smashing good time for our guests.

We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a **Front Office Agent** who will embody our ‘Anything but Standard’ ethos as we commence our pre-opening period.

**Your Role**

As a **Front Office Agent** for **The Standard, Brussels**, you'll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You'll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you'll be a superstar, ensuring that their experience at The Standard, Brussels is anything but standard

You'll be the go-to person for information about hotel services and the vibrant city of Brussels. So, being enthusiastic, upbeat, and friendly is a must With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.

This is not a ‘Standard’ **Front Office Agent** role so you will need to have serious stamina and passion, be highly social, upbeat, and friendly; confident and handle pressure well; thrive in a high-volume, high-energy environment and able to work equally well both independently and as part of a wider senior management team.

**Do you have what it takes to be our Front Office Manager at The Standard, Brussels....**

A minimum of **1+ years’ experience** as **Front Office Agent**, gained within a similar Lifestyle Hotel or large city centre Hotel is essential for this role. Although prior experience in a similar role is useful, we welcome all at The Standard. You should have an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desiresyes, even the ones they didn’t know they had

In addition to this you may also have
- Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
- Flexibility with working hours, including shifts, evenings, nights, and weekends.
- Exceptional administrative and organizational skills with great attention to detail.
- Experience with Opera / Opera Cloud PMS is beneficial however full training will be given.
- Fluency in French and/or Dutch in addition to English is preferred for this role
- Highly social, motivated, and proactive; professionalism and positivity in all interactions.
- Ability to multi-task and thrive in a high-volume, high-energy environment.
- During the pre-opening period you will need to have a flexible approach to working hours which may include some late finishes and weekends as we prepare the hotel for opening.

If you think you have what it takes to be our Front Office Agent at The Standard, Brussels we’d love to hear from you

**Benefits Include**
- CDI - Contrat à Durée Indéterminée
- 20 Days Holiday + Public Holidays
- Meals on Duty (once hotel is open)
- Worldwide Travel Discounts via The Standard Advantage platform & Hyatt Hotels
- Employee & Family Rates across all Standard and Bunkhouse properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral scheme
- Local Transport benefit
- Eco-vouchers
- Social Committee with regular monthly social activities