IT Support

il y a 1 jour

Antwerpen, Belgique The Quadtec Temps plein

Language B2-C1 Dutch

Full time 12 months (Freelance)

Scope
- Level 1 Field Engineers to carry out Troubleshooting (as directed through the Dworkin Helpdesk and

support teams and/or other 3rd parties e.g. ISP) or other customer Helpdesk
- covering basic desktop/end user support - desktops/laptops/365 and other user support.
- Repairs and/or swap outs
- Additional kit installation (e.g. extra switch, new PC etc.)
- Communication with Dworkin IT team, customer office/ centre team and (on occasion) Customers as

directed or other parties/other customers
- Providing hands on site for Network, Telephony and Windows related activities:

- Networking: Patching, VLAN issues, switch issues (faulty ports, port flapping, network loops,

IP clashes), WIFI issues, faulty firewalls and faulty routers - basic troubleshooting under

direction of IT teams
- Telephony: basic troubleshooting
- Windows: issues on PCs, printers, MFP’s, scanners - basic troubleshooting
- Basic audits - checking what kit is on site, serial numbers, taking photos
- Providing hands and eyes for Dwor kin IT team/ Customer IT Helpdesk, liaising with them on all issues

and assisting with network, infrastructure and server support
- At a minimum, basic knowledge of ticketing systems and their functionality
- Knowledge how to create a bootable flashdrive and how to use it properly
- Elementary awareness of BIOS settings
- Basic understanding of Internet access & network management (VLAN, VPN, WiFi)
- Level 1 Field Engineers to carry out Project work AN D Regul ar planned visits

Engineer skills - basic desktop/end user support. All round Level 1 engineer

Language(s) spoken - English and local language

Soft skills
- Proactive communication
- Sense of responsibility and reporting
- Pro client -driven mindset orientation
- Be able to work alone
- Common sense and thinking outside of the box is very appreciated
- Ask before you act approach

Tools - laptop, console cables, patch leads, basic IT tools ,

Installation bootable flash -drive (min. 64 GB) with the actual QR image

Screwdrivers - to be able to unscrew lids, mount HW in to a rack etc.

DURATION OF AGREEMENT

12 -month minimum engagement with the customer, under the explicit

understanding that engineering personnel assigned to the project will remain consistent throughout the

duration. Personnel swaps mid -term will not be permitted unless absolutely necessary and approved in

advance by both parties.

Project work

Break & Fi x

As and when cu stomer req uires - minimum 2 hours. Travel o nly covered in exceptional cir cumstances

**Job Type**: Freelance

Pay: Up to €200,00 per day

Work Location: In person

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