Internship - User Research for Future Electric

Company Information:
Based in Brussels, Belgium, and staffed by 2.700 people and more than 60 nationalities, Toyota Motor Europe (TME) handles the wholesale marketing of Toyota and Lexus vehicles, parts & accessories, and manages Toyota’s European R&D, manufacturing and engineering operations.

For Toyota, Quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for continuous improvement in everything we do. This basic principle for us is called: “KAIZEN” and is what guides us in our pursuit of best Quality and the delivery of unparalleled customer’s satisfaction.

Check out:
**We offer** a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.

Your commitment will be rewarded with a renumeration package. We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All of our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, sexual orientation, gender identity or expression, age, religion, ethnicity, disability or other personal characteristics. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.

Your Profile:

- Student in Cognitive Engineering, Cognitive Science, Human computer interaction, Psychology or similar
- Language: fluent English
- PC knowledge (Microsoft Office)
- Good communicator, happy to work in a multi-cultural environment
- Open minded, with interest in different cultures and uses
- Good self-organisation and time management
- Analytical - Investigative, inquisitive, always asking 'why?'
- Customer Centric
- Able to leverage their empathy for and knowledge of the user to influence stakeholders teams.

**You have a Toyota DNA, this means you**:

- **C**ourage: you are ready to let go of the easy path to reach challenging targets
- ** C**ollaboration: you are a team player, respectful and inclusive in your style and you take a customer-oriented approach
- ** C**reativity: your passion drives you to explore innovative ideas and challenge the impossible
- ** C**uriosity: you combine imagination and fact-based observation
- ** C**oaching: you share knowledge and feedback with your colleagues and celebrate each other’s success

Your team and your responsibilities:
TME R&D centre is responsible for planning, development and production support of vehicles aimed at - and locally produced for - the European market.

Within TME R&D, the VPE - UX&HMI/Ergo team is responsible for ensuring a good overall UX (User Experience), by the HMI (Human-Machine Interaction) and Ergonomics (physical and cognitive) performance of vehicles, both during actual vehicle development and in research activities.

In the vehicle UX division we conduct research to collect and analyze customer behavior through a variety of qualitative and/or quantitative methods and collaborate with other functions to understand and incorporate the technical requirements into research.

**Your project**

This project aims to study the usage of electric vehicles (EVs) from a customer-centric approach. The objective is to understand the behaviour and attitudes of EV users, their motivations, and challenges. To accomplish this goal, the following activities you will assist in vehicle benchmarking, surveys and interview, data analysis and writing of recommendations based on findings. The outcome of this project will provide valuable insights into the behaviour and attitudes of EV users, which will be useful for improving the design of future EVs.

**We can only accept students with an EEA or Swiss citizenship (not requiring a work permit or visa to be eligible to perform an internship in Belgium)