Account Manager

Who we are?

Silverfin is a cloud first solution that enables accountants to streamline significant parts of their workload and spend more time on value adding activities.

Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improve communication with their customers.

Recognised as an industry leader, we have picked up many accolades, including in 2021 winning Deloitte Belgium’s Technology Fast 50 award for most sustainable growth - an award given to the company with the best percentage growth over the last four years.

Our headquarters is in Ghent Belgium, with teams in the Netherlands, Luxembourg and the UK. From all our offices and via our remote teams, we’re serving a strongly growing customer base, including the big 4, in 15 countries with 180+ colleagues. Since November 2023 we are proudly part of Visma - the European leader in mission-critical cloud software, enjoying the power of the Visma brand and resources whilst retaining business autonomy and go-to-market freedom.

At Silverfin, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

We're committed to elevating talent by creating an environment where we can all thrive together.

How would you support our success?

**Do you thrive in the realm of 'relationship building' and 'customer-centric selling'?**

**Silverfin is in search of an Account Manager to enhance our services for existing clients in Belgium.**

As an Account Manager, you will be an integral part of our sales team, where an entrepreneurial mindset is not just encouraged but essential. Your primary mission is to foster and expand relationships with our existing clients by offering tailored solutions that align with their needs and objectives. Are you up for this exciting challenge? Keep reading.

A successful Account Manager should possess a good understanding of industry pain points and trends. Your expertise will empower you to articulate precisely how our solution addresses these needs. We're looking for a quick learner, tech-savvy, forward-thinking, solution-oriented, professional, and tenacious individual. We are continuously refining our processes, so being a strong team player is imperative.

**Your responsibilities**:
- Cultivate Client Relationships: Develop and nurture positive relationships with our client base, fostering trust and satisfaction.
- Client Engagement: Act as the primary point of contact for our valued clients in Belgium, ensuring their needs are met promptly and effectively.
- Client Needs Alignment: Listen attentively to clients' needs, both short-term and long-term, and align them with our company's growth objectives when applicable.
- Client Portfolio Growth:Implement automated and precisely targeted campaign approaches to upsell our client portfolio of commercial or enterprise customers, driving revenue growth and maximising our ARPA.
- Client Support: Assist clients in making informed decisions and advancing with Silverfin by providing guidance through workshops, presentations, and webinars.
- Internal Collaboration: Collaborate closely with team members, including your Manager, the Customer Success department, and our Sales Operations Manager, to maximise client adoption of Silverfin.
- Alignment with Other Departments: Coordinate with our Marketing and Technology teams to execute shared strategies, including campaign launches and initiatives.
- Represent the Company: Act as a business ambassador by representing Silverfin's expertise and solutions in industry events and conferences.
- Product and Industry Knowledge: Stay informed about new products and services, industry trends, and competition to effectively execute our sales strategy.

**What would success look like?**:
- Client Growth: Successfully grow revenue from existing clients while maintaining high client retention rates.
- Efficient Scalability and Increased Profitability: Achieving significant revenue growth and increased client value within the commercial or enterprise customer portfolio through effective upselling campaigns, while maintaining high client satisfaction (NPS) and engagement.
- Client Enablement: Facilitate client progress through educational activities like workshops, presentations, and webinars.
- Cross-Functional Collaboration: Collaborate effectively with internal departments, including Customer Success, Marketing, Product, Finance, and Legal, to achieve shared goals.
- Campaign Success: Work with marketing and technology teams to execute successful campaigns that drive client engagement and growth.
- Industry Representation:Actively participate in industry events, conferences, and represent the company as a business ambassador.
- Ethical Conduct: Uphold high ethical standards in all interactions and contr