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Order Management Advisor
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**Work at Telenet Business** At Telenet Business we put business customers in the top drawer. We open the digital door wide for companies, organisations and governments, so that they stay one step ahead of their competitors, get the most out of online meetings, close the best deals from behind their screens, and can be reached anytime, anywhere. We do this with a strong team and an equally strong offer - from Internet over digital TV to mobile and fixed telephony, but also with digital solutions in IT, hosting, camera surveillance, building control, and so on... We do a lot, but with you as Order management advisor, maybe we can do even more? **Your duties as Order management advisor** You mainly deal with administrative tasks. For example, you follow up orders closely. You are the first and last link in the ordering process. This includes... - Creating and managing customer files: you ensure that our Telenet Business products can be found in various systems and you are responsible for the order to bill process. - You check order forms before shipment and return them to the requestor if necessary. This is because we work according to the First Time Right principle. - You communicate smoothly and clearly with internal and external partners and ensure they get what they order. You answer their questions and keep them informed - sympathetically and clearly - of changes to their orders. - We work with KPIs to keep our processing and delivery times as short as possible... and our service supreme. This is also how we avoid loss of revenue: you and your colleagues from Order Management Team regularly track any system errors, lost orders and congestions in the billing flow with handy tools. - Finally, you keep your expertise up-to-date: you regularly check common procedures, products and systems, and formulate proposals for improvement of workflows and processes. You will actively participate in User/Business Acceptance Testing: a test that verifies the acceptance criteria and support for new processes, tools and products. **What we have to offer** You will be working for a company that invests in you and that adapts your work environment optimally to your needs. This allows you to develop while taking care of your work-life balance. What else are we throwing into the fray? - You are given every opportunity to further develop your expertise. We encourage your personal growth with internal mobility opportunities and extensive learning opportunities, but you may just as well hit the pause button or take another completely different path. - A varied job in which you produce tangible results and make your mark. - A competitive gross monthly salary that we complement with a host of fringe benefits: - Milingual time vouchers - Hospitalisation and group insurance - Telephone subscription - Discount on Telenet products - The great company of colleagues who are just as passionate as you. - The opportunity to telecommute. **Our ideal Order management advisor** ... can cope with a fast-changing work environment, creates structure and is customer-focused. Furthermore... - You are cool in times of stress and perform flawlessly even under pressure. Our motto is: quality over quantity - You can be flexible and are willing to help your colleagues. #teamplayer - You are fluent in Dutch, English and French, both spoken and written. - You have a secondary school diploma or at least 1 to 3 years' experience in a similar position. - You are customer - and result-oriented, accurate and with an eye for quality. - One of your mottos is: "I'll take care of that"
