Senior Sales Associate

Brussels, BRU, BE
- Fixed Term

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

**HOW WILL YOU MAKE AN IMPACT?**

As a Montblanc Senior Sales Associate, you are a brand ambassador, committed to delivering exceptional client experiences. Your purpose is to cultivate lasting relationships by offering personalized service and expert knowledge of our products. You will guide clients, understand their needs, and help them through their journey.

Key responsibilities:

- Consistently achieve and surpass established sales targets, demonstrating a commitment to excellence in revenue generation.
- Deliver exemplary client service, encompassing proactive claim management and seamless after-sales support, ensuring client satisfaction and loyalty.
- Meticulously capture and maintain accurate client data within the CRM system, contributing to enhanced client relationship management and personalized communication.
- Maintain visual merchandising standards, both within and outside the boutique
- Orchestrate high-impact product promotions, showcasing the brand's heritage and craftsmanship to captivate potential clients.
- Adhere rigorously to cash handling procedures, ensuring accuracy in daily cash reconciliation and minimizing discrepancies.
- Uphold boutique security protocols and loss prevention measures, safeguarding company assets and maintaining a secure environment.
- Conduct regular inventory audits and participate in random stock checks to ensure inventory accuracy and minimize stock discrepancies.
- Cultivate in-depth expertise in a designated product category, serving as a knowledgeable resource for clients and colleagues alike.
- Provide timely and accurate information for all required reporting tools, supporting data-driven decision-making and performance analysis.
- Ensure meticulous boutique maintenance, upholding the highest standards of cleanliness, organization, and visual appeal.

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- Demonstrable experience in a retail environment, preferably within the luxury sector.
- A genuine passion for and proven experience with luxury goods, demonstrating an understanding of the nuances of the high-end market.
- Great sales acumen, with a proven track record of exceeding targets and cultivating client relationships.
- A collaborative spirit and proven ability to thrive in a team-oriented environment, contributing to a positive and productive workplace.
- Demonstrated proactivity and initiative, with a commitment to exceeding expectations and driving results.
- Excellent communication and interpersonal skills, with the ability to articulate ideas clearly and persuasively.
- Fluency in English is essential; proficiency in French and Flemish is highly desirable, enabling effective communication with a diverse clientele.

**WHAT MAKES OUR GROUP DIFFERENT?**

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.

**YOUR JOURNEY WITH US**:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
**2nd Stage - Interview with the Boutique Manager**

**3rd Stage - Interview with the HR Business Partner**

**LEARN MORE ABOUT LIFE AT RICHEMONT BELOW**: