ERP / CRM Support Analyst

Company Description

About TOMRA Food:
TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than 30 years in the food industry. Our Digital Business Process Team provides global support for TOMRA Foods key operational business sysyems, we are always seeking talented and passionate individuals to join our organization.
At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.

**Job Description**:
**Position overview**

As a member of the global business support organization, you are responsible for the smooth working of the business by owning the support of the business systems of the company across geographical areas.

You are key to achieve outstanding internal user satisfaction.

You participate in implementation of projects for new functionality. Currently, the rollout of D365 as global CRM system is ongoing.

You participate and sometimes lead improvements to existing functionality.

You are naturally service minded, have great communication skills and excel in teamwork.

**Roles and Responsibilities**:
**Internal Customer focus - Be a business enabler (75%)**
- Trouble-shoot any issues that occur in the integration layer and trigger relevant teams for corrective action.
- Understand the process flow and work in close cooperation with the business to enforce and improve it.
- Design and give process (as opposed to tool) oriented trainings to internal users.
- Participate in the release cycle of new functionality. Manage with the Power Users for the acceptance of solutions as well as the successful introduction. Make sure transition period is organized at the level of the data migration, the training as well as smooth process introduction.
- Provide ad hoc support on projects of the Digital Business Processes team. Be the advocate of the end user to assure a solution of high quality.

**Project focus - Be a functional expert (25%)**
- Participate in the analysis and testing of new functionality, assisting a Business Relationship manager in area of competence.
- Be the go-to person for discussion of complex issues and investigation of (CRM) functionalities in your area of competence.

**Team focus - Be an active team member**
- Continuously strive to improve way of working within the company and with service suppliers. Suggest improvements, detect and fix issues spontaneously.
- Be an active agent for the Company culture. Implement with colleague’s practices and spirit that can act as a role model for the rest of the organization.
- Organize training sessions for end-users

**Personal focus - Display care**

Achieve a level of credibility with the business that positions the function as an internal business partner rather than a supplier, by demonstrating command of all areas in scope of responsibility and professionalism in way of working.

**Qualifications**:

- Experience with a CRM system (D365 is a plus) and in a relevant functional department (service, sales, )
- Takes ownership of tasks and their completion
- Able to bond with business partners
- Aware of different cultural styles and how to work with them
- Change orientated, able to work in an ever changing work environment
- Able to work in a geographically quite spread team.
- Strong drive and makes things happen & demonstrates attention to details
- Demonstrates passion and is a role model of TOMRA culture and our core values
- SQL skills and experience with ITIL are a plus
- Proficient in spoken and written English
- Any other language is a plus

**Education**
- Required experience: as of 3 years of relevant professional experience
- Required education: Bachelor’s degree in relevant area