IT Support Coordinator Needed in Brussels

il y a 11 heures


Brussels, Belgique FST Temps plein

We are looking foran **IT Support Coordinator** to join a dynamic and collaborative team within the EMEA/APAC IT Operations department. This role involves providing exceptional technical support and system administration to users and colleagues globally, with a focus on service-oriented assistance and effective independent problem-solving. Occasional travel to offices in the UK, France, or Germany may be required.

**Key Responsibilities**:

- Provide technical support to global users through Service Hub (TOPdesk), focusing on endpoint management, Active Directory, Azure, Exchange, Office 365, and VPN (Zscaler).
- Troubleshoot and resolve issues while guiding users through corrective steps.
- Create and maintain knowledge resources, contributing to training program development.
- Recommend devices and techniques to accommodate user disabilities.
- Monitor service level agreement compliance to prevent disputes.
- Identify system performance issues and recommend improvements.
- Stay updated on professional knowledge through training and networking opportunities.
- Achieve organizational goals by delivering results aligned with the mission of the IT systems team.

**Requirements**:

- Provide technical support to global users through Service Hub (TOPdesk), focusing on endpoint management, Active Directory, Azure, Exchange, Office 365, and VPN (Zscaler).
- Troubleshoot and resolve issues while guiding users through corrective steps.
- Create and maintain knowledge resources, contributing to training program development.
- Recommend devices and techniques to accommodate user disabilities.
- Monitor service level agreement compliance to prevent disputes.
- Identify system performance issues and recommend improvements.
- Stay updated on professional knowledge through training and networking opportunities.
- Achieve organizational goals by delivering results aligned with the mission of the IT systems team.
- Basic understanding of Azure.

**About us**:
Field Service Techs (FST) is a leading IT networking platform in Belgium, connecting skilled technicians with project opportunities. We offer a seamless experience with features like messaging, real-time notifications, and easy payments.

Join our team and enhance your career with emerging technologies

Pay: €3.500,00 - €6.000,00 per month

Work Location: In person


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