Ikm Tools L2 Support
il y a 4 jours
**IKM Tools L2 Support
- **Working Location**:Braine-l'Alleud, Belgium**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Skill in creating, prioritizing, and refining user stories with clear acceptance criteria
- Experience in maintaining and providing Level 2 support for IKM Tools
- Experience with ITSM
- Proficiency in creating PowerShell scripts
- Experience designing medium to large SharePoint environments and understanding OS and SQL database integration
- Skills in creating technical/user guides, documentation, and performing quality assurance
- Knowledge of Active Directory Federation Services and Claims Provider for troubleshooting purposes
- Demonstrated experience with Agile Scrum methodologies, including participation in sprint cycles, sprint planning, refinement, reviews, and retrospectives
- Ability to work with Kanban boards and Agile templates to support Product Goals
- Ability to present technical solutions to stakeholders
- Experience assisting in approved service interruptions, particularly for IKM Tools
**Desirable Qualifications**:
- Ability to assist in preparing presentations and demonstrations
**DUTIES/ROLE**:
- Provisioning of technical assessment and guidance on the creation of a backlog of user stories and their respective acceptance criteria which will address the gap between the current and desired state of the mentioned capabilities
- Refactoring of code, and thus functionality, of existing SharePoint customizations following quality, vulnerability, stability, usability and security testing of currently deployed capabilities
- Creation of test cases against new introduced or improved features
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