Senior Client Manager International Organizations

**Responsibilities**:
Be the primary point of contact and person of trust for your clients

Monitor swift implementation of new clients/services

Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client

Provide consultative guidance to clients

Maximize client retention by negotiating contract renewals at sustainable rates

Learn and self-develop continuously through trainings and other learning opportunities

Participate actively in various internal projects, contributing to organisational strategy and organisational learning

Pro-actively identify and pursue up
- and cross-sell opportunities

Align the company’s service proposition to the client’s needs while ensuring operational efficiency

Coordinate complaint and problem resolution with other departments

Profile/Skills

5 years experience or more in relationship/account management in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with IOs)

Sound knowledge of Excel, Word, PowerPoint. Experience with Access is a plus

Strong technical skills including affinity with collation of data and statistical analysis. Ability to do back of the envelope underwriting calculations or legal reasonings.

Excellent knowledge of English and French. An additional language is a plus (Spanish, German)

Most important competencies for this role

Excellent communication skills, written and verbal

Autonomous, strong organisational skills

Flexible and stress resistant

Empathic, honest, sincere and authentic

**Sociable**: correct, professional and at ease in contact with different stakeholders

Team player, sense of responsibility and ownership

Appreciation and respect for different perspectives and cultures

Listens attentively and responds non-defensively when given advice, instruction, or feedback

Maintains an open, friendly, and accepting demeanor when interacting with others

Takes on work and assignments with enthusiasm and a can-do attitude

D emonstrated ability to manage a considerable crisis or important challenge in an independent and efficient manner

D emonstrated ability to handle complex clients fully autonomously, while relying on the support of specialised teams in the company, in a sustainable and correct way

Pro-active and strategic thinker, taking into account the impact of decisions on the entire business segment (rather than his/her own client portfolio).

**Location**: Antwerp, Madrid or Glasgow

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.