Product Support Specialist

**Currently we are recruiting for a role in Belgium (Asse-Zellik): a Product Support Specialist**
- Communicate effectively to both technical and non-technical individuals at various levels internally and externally.
- Work with Engineering to log bugs & troubleshooting requests as related to the product suite and environment challenges.
- Work with Hosting Operations to identify and resolve issues in the environment.
- Use Salesforce service Cloud to record the details and solution of cases for future reference. Close cases in a timely manner once completed.Ensure customer records are kept up to date.
- Make use of internal knowledge base, documentation and other information sources to help solve problems and contribute new information to those systems for future reference by others.
- Alert support management of any situation trends: for example: multiple calls from same customer, repeating faults that lead to repeated fixes, etc.
- Create/improve Knowledge base entries using Salesforce Knowledge

**Profile description**:

- Advanced education certificate in a Computer Science/Information Technology or similar experience
- Solid interpersonal skills to interface with customers and co-workers at different levels of seniority.
- Should have experience in requirements gathering for understanding customer problem and providing accurate and appropriate solutions.
- Incident and change management policy/procedures
- Analytic troubleshooting skills
- Experience with XML, JSON or Linux console a plus and with any of the following technologies is a plus; Dell Boomi, Dynatrace, BIRT report development, Splunk log management, or Activiti workflow
- Fluency in French and English is a must with working knowledge of Dutch

**Benefits of the position**Working place: Research Park Z1 -70, 1731 Asse-Zellik (Belgium)

**Additional information**Workplace ,

Contract type : CDI

Other information:
**Interested?