SAP CRM Specialist

Belgium, Brussels
- Senior
- Contract

**Hiring Process**:
Time to Answer

**2 open days**:
Process

**1 Phone Call**:
**1 Onsite Interview**:
Days to get an Offer

**4 Days after Interview**:
**Overview**:
**Responsibilities**:

- End to End responsibility for resolving assigned incidents/requests
- Diagnosing/Analyzing issues and changes, design solutions
- Preparation of functional/technical specifications using technical expertise
- Customizing in SAP CRM
- Incident handling, problem and change management, including unit, integration, and regression testing of the solution
- Collaborate with Process Leads, key users, and other CRM team members to manage assigned change requests, bug fixes, and small operational enhancements
- Ensure alignment with existing solutions to achieve customer and user satisfaction, as well as engagement and adoption by the business

**Must Have Skills**:

- University (Master's) degree or equivalent experience
- Strong analytical skills to analyze functional requirements and translate these into functional specifications and technical implementations
- At least 7 years of experience in customizing and maintaining SAP CRM modules
- Experience with the CRM web UI (CRM 7.0)
- Proficient in SAP OData and Fiori Design
- Strong Experience with the SAP CRM Sales, Service and Marketing module
- Experience and technical skills for the integration of SAP CRM with other (SAP) systems and solutions via SAP PI and SAP CPI
- Experience in integration with SAP ECC
- Understanding of ABAP and the ability to debug are required
- Experience in implementing Lead to Contracting processes
- GDPR knowledge and implementation experience
- Strength in building and reinforcing good governance, risk management and strong operational practices
- Ability to relate to, influence, and understand stakeholder and business perspectives
- Strong communication skills with the ability to speak, read, and write fluently in Dutch and English

**Nice to have**:

- Familiarity with SAP BRFplus is an advantage
- Experience in SAP C4C and/or SAP C4C V2
- Experience with extensibility via the SAP BTP platform
- Experience in ServiceNow and Jira
- Experience of working in a railway context
- Enthusiastic team player able to work independently
- Strong analytical and problem solving mind, knowing how to separate main issues from sideissues and getting them solved quickly
- Proactive entrepreneurial mindset, injecting new ideas and bringing them to life
- Leadership style focused on building trust, establishing credibility, and maintaining a results-driven and quality-oriented approach

**What's great in the job?**:

- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company

**Work at yechte**:
We are an independent digital consultancy with ambitious goals and a global presence. We support a diverse range of companies, building digital teams and delivering innovative digital solutions. Our multicultural and diverse workforce, comprised of ‘Global Citizens’, reflects this inclusivity.

We care about work-life balance and meeting the expectation of a growing team, investing in people because they are our greatest asset. Our consistent growth is a testament to this commitment.

Come work at yechte, a company on the rise, offering excellent benefits, opportunities for personal development, and the chance to learn from accomplished leaders. We are always looking for exceptional professionals to join our team.

**What We Offer**:
Each employee has a chance to see the impact of his work. You work on real digital projects and make tangible contributions to the company. We want to provide to each individual personal, professional and social growth.

**Attractive Benefits**:
We care about your comfort. At yechte we offer cost-effective and eco-friendly mobility plans, food allowances, and comprehensive healthcare support, enhancing employee satisfaction.

**Personal Development**:
We care about your growth. At yechte we offer to boost your personal growth through tailored IT trainings and certifications, fostering a culture of agility and tech-driven expertise.

**Flexibility**:
We care about your wellbeing. At yechte we offer flexi-hours and hybrid home/office work arrangements, enhancing employee work-life balance and productivity.