Business Analyst I

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Business Analyst I

Overview:
Mastercard is a global technology company and the Technology team is central to building and delivering our products, services and technology to our customers. Mastercard Technology is responsible for a broad set of technology capabilities including Markets and Localisation, Corporate Security and Payment Networks.

The Technology Europe team is looking for a Business Analyst, Governance and Resilience to support the regional regulatory requirements. This role sits within Markets and Localisation and will report to the Governance and Resilience Manager, Europe.

**Responsibilities**:

- Acting as the central point for assessing incident alerts
- Understanding regulatory reporting requirements for the region
- Supporting improvement activities related to customer-impacting incidents
- Creating metrics in support of regulatory reporting
- Working and partnering extensively with other internal teams (eg Business Operations and Regulatory Affairs) and supporting key stakeholders
- Actioning tasks associated with increasing operational resilience for customers
- Being part of a dynamic and motivated team, highly dedicated to service excellence and meeting deadlines

**Experience**:

- Bachelors degree or equivalent experience
- Effective written and verbal communication skills
- High level of accuracy and attention to detail
- Be a team player, always looking for potential solutions to solve problems
- Able to build and maintain excellent working relationships
- Have an interest in payments and technology

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.