IT Support Technician

il y a 9 heures

Gent, Belgique VIB Temps plein

**About the Center/Lab**:
You will be responsible for and the main point of contact for first-line ICT support in the VIB-UGent Center for Medical Biotechnology, and work together with two other members of our ICT Support Team.

Your tasks will, amongst others, include:

- Basic, routine software profiling and troubleshooting, installing and supporting software and licenses, and firewall and encryption configuration on both Windows and MacOS operating systems.
- Diagnosis and, where possible, resolution of hardware issues on both laptop and desktop computers.
- Inventory of ICT assets.
- Procurement of end-user ICT assets.
- Updating and troubleshooting IT infrastructure (audio/video) in different meeting rooms.
- Providing printer support and troubleshooting.
- Follow-up and logging of incidents to the ICT infrastructure.

**Profile**:
**Essential**

We are looking for a new colleague with the following profile:

- Interest in and, by high preference, experience with Linux and Unix-based operating systems and associated environments.
- Knowledge of scripting in bash and/or PowerShell. Knowledge of other scripting or programming languages is considered an added value.
- Ability to create concise and clear documentation for internal usage.
- Knowledge of networking protocols and basic infrastructure: TCP/IP, DNS, DHCP, WiFi.
- An open-source software mindset or inclination is valued.
- Focus on, and any knowledge of, cyber-security and zero trust is desirable.

**Key personal characteristics**
- Team player, communicative, very good people skills
- Ability to engage constructively and respectfully with end-users.
- Language skills: knowledge of English is required, knowledge of Dutch is an added value.

**We offer**:
The position will be filled half-time (50%) and we offer a first contract of one year, with a possible extension.

**How to apply?**:

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