Senior Technician

il y a 17 heures

Mons, Belgique Vector Synergy Temps plein

**Location**:
Mons, Belgium

**Security Clearance**:
NATO Secret

**Reference No**:
C002280 / Mons

**Skills, knowledge, experience required**:

- Minimum 1 year of experience in Service Desk Operations within the last 2 years knowledge of and experience in NATO environment;
- Experience in:

- Installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN);
- Installation, maintenance and troubleshooting of MS Windows 10, MS Office, Visio, MS Project and web browsers (MS Edge, Firefox, )
- Usage of ITSM tools such as BMC Remedy, JIRA, etc.;
- End user support in general;
- Performing user administration in MS Active Directory and MS Exchange;
- Knowledge of MS Outlook configuration and administration and troubleshooting in an MS exchange environment;
- Customer focused and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload.

**Duties/role**:

- Performing end-user support by providing timely and accurate IT Service Desk services such as incident and request management;
- Providing superior customer service and responsiveness that inspires confidence with the customer;
- Utilizing and maintaining standard operating procedures, processes and support documentation;
- Establishing strong working relations with customers and team members;
- Validating and assures escalation processes are monitored for SLA compliance;
- Working in a shift pattern to provide 24/7 coverage, as may be required.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

**kapitał zakładowy wynosi**: 71 650,00 złotych wpłacony w całości, TEL

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