Boutique Assistant Manager

il y a 3 heures

Brussels, Belgique Nestle Temps plein

**Position Summary**

We are looking for a Boutique Assistant Manager at our Liège Boutique. As an Assistant Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

**As a Boutique Assistant Manager, your main responsibilities will include, but not be limited to**:
**Sales and Customer Service**:

- Maximize guest frequency, sales and acquisition of new club members in the boutique (thanks to a creative visual merchandising, ect)
- Innovate to give the best customer experience
- Maintain current and up to date knowledge on coffee and the Nespresso product.
- Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists (about the mistery shopper and customer’s feedbacks)

**Leadership/Team Management**:

- Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
- Motivate and coach team to provide exceptional customer service in keeping with our brand image.
- Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations.
- Provide coaching and direction to the team to achieve operational goals. Consistently review KPI’s to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.

**Operations**:

- Schedule management
- Daily money management, justify every difference and give feedbacks to the team
- Manage responsibly the interim budget to strengthen the team during the peak times
- Understand, plan and prioritize achieving annual sales forecasts aligned with Boutique Manager
- Utilize tools and analyze financial reports to identify and address inventory and sales trends.
- Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
- Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.

**What Will Make You Successful**
- 1-2+ Years of people Management in retail; the luxury retail space is an asset
- English and French speaking
- Strong team-building skills with a history of effective team coaching and development
- Demonstrated ability to prioritize and plan multiple priorities
- Effective time management, communication, problem-solving and analytical skills
- Passionate about sustainability
- Think out of the box
- Leader by example
- Future oriented

**_We offer..._**
- A full-time position located in Liège
- Excellent benefits, including an annual target bonus;
- A variety of professional training and development programs;
- Various career opportunities, both in Benelux and internationally;
- Professional working environment, team spirit, company pride and passionate colleagues.

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