Service Manager 0365

**Requisition ID**: ITB00000104

**Domein**: Project Managers/IT

**Soort baan**: Onbepaalde duur

**Werktijd**: Fulltime

EQUANS, the new name of ENGIE Solutions in Belgium, in Brussels is looking for a Service Manager O365. As part of EQUANS’ journey to become an autonomous organization, we are building a new IT operating model, in which we will be working as a global organization to deliver some of our core IT components. As a group we have defined a number of Shared Line of Service which will deliver services globally across all business units (24/7).As an O365 Service Manager you will participate in the construction of the Global Shared Line of Service Digital Workplace. The Digital Workplace SLS will be delivering services on workstations (~ 55K workstations at term), Office 365 (up to potentially 100K employees), identity and access management components (Okta) and other global security services (Intune, Proofpoint, Crowdstrike, ). Your focus will be on the O365 service line.

you become part of a new team of global IT players. You will co-construct this team together with colleagues/squad members across the globe. You will participate in the selection of a new outsourcing partner and transition services from the existing ENGIE CORP IT/ENGIE IT teams. In the initial phase, the start-up will be handled in a program approach to transition afterwards to a “standing” service line

as Service Manager you will be responsible for the overall budget and to define a cost/financing model with the group IT performance team to be able to cross charge and deliver value for money services

you will lead a team of O365 experts, you will select and manage service providers to deliver global service

you work closely with technology providers such as Microsoft,

you will be in charge of Build and Run activities (including implementations, migrations, obsolescence initiatives)

as people manager/servant leader you assist the team to create more internal structure (portfolio, resource forecasting, team meetings, community alignment, )

You report to the Service Line Manager Digital Workplace. You work closely with the group CIO Council and more particular with the group CTO & CISO.

you have at least 10 years of experience in complex IT organization(s)

you have experience in Agile ways of working

proven experience in managing complex program and/or service teams, ideally 24/7

proven experience in working with large outsourcing partners, ideally offshore

strong and proven technical knowledge in mentioned domains (O365, )

you communicate in a concise but kind way and have good social skills

you are pro-active and you have a problem solving mindset

you are able to work in a fast-paced and very demanding environment

you have a hands-on attitude and are open to tasks outside of the classic task description

you are customer-oriented and you have a learning mentality

you value the team’s success more than you value your personal achievements

you are open to travel to other regions (once per Q)

**languages**: full professional proficiency in English and French

Want to tackle tomorrow’s multi-technical challenges with us? Then join our experts in the various innovative and exciting projects of EQUANS. You get the opportunity to use your technical skills as well as to discover cutting-edge technologies and help customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.Joining EQUANS is more than that You also get:
a competitive salary in line with your education and experience

fringe benefits such as meal vouchers, concessionary travel, hospitalization
- & group insurance,depending on your function

interesting training and career opportunities

**Joblocatie**: België, Brussel, Brussel