Client Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Client Manager
This role is the main interface between the local customers and their own team, ensures smooth operations and processes as well constructive communication in terms of ensuring a high customer satisfaction. The Account Manager shows awareness of the customer perspective and monitors trends and needs in the market (sees the bigger picture).
What You’ll Do
Maximize revenues for the assigned portfolio with clear ownership of account P&L management
Controls and drives preferred supplier strategies
Work together with Global and Regional Account Managers where applicable
Responsible for driving customer retention and expansion
Generates regular customer account reviews where required
Monitors the overall profitability of client and conduct health checks
Takes responsibility for ensuring practices are relevant in terms of business management and for complaint management. Integrates all relevant topics into the overall customer strategy
Exhibits outstanding negotiation skills in terms of contract, rates and client management
Has extensive and in-depth knowledge of customer portfolio as well as the individual agreements, expectations, SLAs, policies, compliance regulations and KPI´s
Has extensive product knowledge and ability to promote activity from Meetings Express, Group Air, Production, Travel to incentives
Maintain high CSAT ratings alongside Operations - takes responsibility for meeting and exceeding customer expectations in the context of general and specific commitments (statements of work) with the respective customers, and handles any potential issues in an appropriate manner.
Create and maintain stakeholder engagement programme
Achieves sales target for the assigned group of customers
Keeps a strong focus on deepening customer relationship and to build and create long lasting multi-level relationships
Responsible for marketing & communication within client accounts
Manage and update CRM system
Generation of prospect stakeholder meetings, presentations and proposals
What We’re Looking For
Minimum of 5 years experience in the industry
Demonstrable experience in a similar role in event / travel industry
Strong negotiation skills
Strong commitment to developing and delivering customer focused service
Excellent communication and presentation skills in Business English, persuasive skills, decisiveness
Ability to support change processes in his area of responsibility: personal willingness to embrace change in a dynamic working environment
Ability to analyze problems (individual and team-level performance), and to effectively resolve these problems (problem-solving skills)
Good personal organization and time management skills, capacity for continuous self-reflection
Willingness to travel, e.g. customer visits, onsites
Additional duties as requested
Location Brussels, Belgium
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.