Regulatory Operations Specialist

**Who We Are**: At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband **What We Are Looking For**: We are looking for a highly motivated individual who is looking for an exciting opportunity to join a fast-paced, dedicated team. Are you wanting to forge a career with a great purpose, make an impact and never stop learning? If you enjoy multitasking, are highly organised, customer-focused, and are a detailed oriented individual, then this is the position for you The Regulatory Operations team provides support to the General Counsel. Assisting in the day-to-day operation of a wide variety of tasks, including maintaining and organising files, conducting research, and handling on a daily basis any requests from law enforcement and national regulatory authorities. **What You'll Do**: - Proficient in all functions of the Regulatory Operations Team - Process requests from the Law Enforcement Authority (LEA) or any requests received by a National Authority. - Prepare statistical information and figures in order to submit the information to the National Regulatory Authority (NRA). - Manage the ticket queues to ensure high-risk and high-priority cases are dealt with immediately and we meet SLA of LEA requests. - Drive proactive measures towards customers to ensure compliance with Bandwidth Terms and Conditions to reduce the volume of cases received. - Actively follow up and engage in regulatory and industry group initiatives for the prevention of numbering misuse. - Ensure applicability of internal processes in day-to-day activity. - Proactively maintain the department's documents and processes - Answering any requests and notifications related to Regulatory reports. - Querying Bandwidth systems and databases. - Manage the invoice process and gain approval from the team. - Work with and influence internal departments and teams to pull and analyse data from internal systems. - Facilitate the identification, investigation, and resolution of case-related issues identified through analysis of customer data, monitoring reviews, team meetings, and ongoing interaction with the wider team. - Maintaining structured information on the corporate organisation. Manage registered addresses and office rental spaces by acting as a single point of contact with the providers. Take all administrative steps that might be required to complete any corporate task. - Liaising with the notary to obtain certified copies, apostilles, etc. **What You Need**: - Bachelor's degree (legal background is preferred). - 3-5 Working Expirience of Working in a Law Enforcement team or Regulatory Operations in a Legal Department - Personal Interest in the Internet and Telecommunication Industry, experience in this field would be an advantage - Good working knowledge of Excel. - Strong Analytical skills and Logical in your reasoning. - Natural curiosity and critical thinking skills to produce evidence-informed decisions. - Ability to work within a team environment. - Tech Savvy, know-how attitude. - Excellent organisational and time management skills. - Ability to be flexible and receptive to changing process demands. - Phenomenal communicator: with excellent written, verbal, and visual communication skills with attention to detail. - Customer-centric with the ability to understand their needs. - Proactive mindset. - English is mandatory, any other language is a strong asset too. **The Whole Person Promise**: At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well - Work Laptop & Mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home - We contribute 5-8% of monthly gross salary into your private pension, depending on your seniority at the company - Hospitalisation & Travel insurance, with extensive coverage and a simple claim process - Extensive employee assistance resources, offering advice, and support on a range of issues including childcare & eldercare research, debt & budgeting, and work-related issues - 100% transportation reimbursed for journeys done by public transport - Meal vouchers, eco-vouchers, and gift vouchers - Cycle to work scheme and an onsite gym - 24 days annual leave per year and 1 additional day every 3 years. _(Please note that the Belgian system grants legal holidays proportionally to the time you have served as an employee in Belgium the prior year)_ - Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges - "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every fi