Customer Information Optimization Specialist

Be part of a movement to put the customer at the heart of KYC
Joining our tribe means you will be part of our mission to design and implement lean and digital client and non-client facing solutions that are paperless, automated and online enabling a seamless customer onboarding and review experience. You will help us optimize our customer outreaches processes and digitalize them.
We are seeking a dedicated and detail-oriented Customer Information Optimization Specialist to join our team. The team plays a pivotal role in shaping how ING collects and processes customer information to support efficient and compliant customer due diligence (CDD) reviews.
You will play an important role in strategic design and continuous improvement of how customer information is requested, received, and validated—ensuring a seamless, digital-first experience for both customers and internal stakeholders.
What’s in it for you
We are offering an environment where you can develop yourself, have a positive impact on colleagues and customers, have fun and fight against economic crimes by doing something genuinly important for our bank, our industry and society at large. Join our diverse workforce - both from a skillset and people perspective - and enjoy open and frequent interactions with our people and personal growth focused leadership team that has a youthful spirit.
Key responsibilities
**Some of the key things you would be doing are**:
Collaborating with business and technical teams to define requirements for digital customer information flows
Identifying opportunities to streamline and automating customer interactions, reducing reliance on paper-based processes
Supporting the development of solutions that enable customers to provide required information through digital channels (e.g., banking apps, online portals)
Exploring alternative sourcing strategies to minimize customer burden, including leveraging internal systems and external sources
Ensuring that incoming customer information can be automatically validated, processed, and stored in line with compliance and operational needs
Contributing to the overall strategy for optimizing customer profile information gathering across the organization
Who we are looking for
We are looking for people capable of operating in dynamic, fast paced and agile environments. We are looking for delivery and solutions focused people who are familiar with project management frameworks and for whom the structured end-to-end management of small and big tasks alike is deeply embedded in their DNA. The people we work with are used to managing a multitude of stakeholders and can recognize the critical priorities and success factors of a project.
**To succeed you should have most of the following skills**:
A “ make it happen” mindset with a strong sense of ownership and drive.
Proven ability to manage projects and deliver results in a dynamic environment.
Experience in process improvement or business analysis within a digital transformation context
Strong communication and stakeholder management skills.
Familiarity with customer onboarding or Know Your Customer (KYC) processes is a plus.
Ability to think strategically and translate business needs into actionable solutions

**Qualifications**:
Bachelor’s degree in a relevant field
Experience in KYC, compliance, or a related field is preferred
Strong analytical skills with the ability to interpret data and identify trends
Excellent problem-solving abilities and attention to detail
Strong communication skills and the capacity to collaborate effectively within a team
Strong process improvement experience and an affinity to improve