Network Voice Analyst

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

In order to provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s, Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**

Under the direction of Head, Network Management, but largely on own initiative, the incumbent will perform the following duties:

- Provides first and second line network support to the Service Centre;
- Performs diagnoses and resolve voice incidents and problems;
- Install, replace, modify and configure network systems;
- Monitors network systems and proactively report and resolve potential network issues;
- Performs software patching of the supported Unified Communications systems;
- Work outside office hours or on weekends as required;
- Seeks recommendations from his/ her superiors for technical solutions;
- Investigates and propose improvements and solutions to equipment and configuration problems;
- Maintains liaison with other CSU internal units, Service Lines and other technical organizations;
- Creates and maintains Standard Operating Procedures and documentation of the supported Unified Communications systems;
- Implements procedures, tools and techniques for monitoring and managing the performance of ICT infrastructure (Voice) and provides reports as required;
- Monitors and reports on the capacity of the assigned ICT infrastructure (Voice);
- Assists with and implements assigned project work packages;
- Works with limited supervision;
- Coordinates and conducts own work to meet quality targets;
- Performs other duties as may be required

**Essential Skills and Experience**
- At least 3 years experience in a similar position;
- At least 3 years experience with operation, deployment and configuration of Unified Communications systems such as Microsoft Lync or Microsoft Skype for Business;
- Experience with Voice Session Border Controllers;
- Good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards;
- Experience in utilizing vendor's toolkits for collection of maintenance data, and ability to analyze them for both service improvement and troubleshooting purposes;
- Experience with device management tools such as Microsoft SCOM, HP Network Automation, Solar Winds to monitor devices, provide reporting and identifying devices that aren't functioning properly;
- Experience with O&M of PABX systems;
- Experience with Polycom provisioning systems and Polycom phones;
- Experience with Microsoft PowerShell SFB automation scripting and toolkits

**Education**
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;
**Desirable Skills and Experience**
- Knowledge and experience with maintaining PABX equipment, preferably Alcatel;
- Knowledge and experience with AudioCodes SBCs;
- Experience with Active Dire