Program Manager, Investigator and Patient Engagement

Janssen Research and Development, LLC, a member of Johnson and Johnson's Family of Companies, is recruiting for a Program Manager, Investigator and Patient Engagement to join the Global Clinical Development Operations and the Investigator and Patient Engagement team. This position can be located in Titusville, NJ; Raritan, NJ; Spring House, PA; Beerse, Belgium; Leiden, Netherlands; or High Wycombe, United Kingdom. Remote work options within North America and Europe may be considered on a case-by-case basis and if approved by the company.

To transform the patient and investigator experience in Janssen clinical trials, we will overhaul our patient recruitment and retention approach to create a truly differentiated experience for our clinical trial partners, patients and investigators, that choose to participate in Janssen clinical trials. This change is meant to position our company as a leader in patient centered clinical trials.

As the Investigator & Patient Engagement, Program Manager, you will be responsible for developing TA and disease area aligned strategies to drive patient engagement, by leading and creating solutions that meet the needs and expectations of our patients and sites when deciding to participate in a clinical trial. You will also be responsible for driving and leading patient and investigator initiatives across the portfolio that will enable Janssen to consistently drive increase engagement, in a compliant manner. Identifying new and innovative solutions, across multiple channels, will be essential in delivering a differentiated clinical trial experience.

Key Responsibilities:

- Advance and identify innovative approaches and solutions that align with the patient journey
- Be externally focused, bring stakeholder perspective into the organization, and be an expert in patients’ needs, attitudes, and behaviors and how those needs influence deliverables targeted for the patients, caregivers, research site/staff
- Develop a deep understanding for the patient’s network of trusted stakeholders (the care circle) that shape and influence
- Own the TA/disease area aligned patient and investigator experience strategy, which includes the research sites as it relates to the patient experience
- Partner with our preferred supplier partners to develop cohesive, innovative strategies at the disease area or programmatic level, informing program and protocol solutions
- Identify Key Performance Indicators (KPI) and conduct Return on Investment (ROI) analysis to determine strategies and tactics effectiveness
- Partner with operation recruitment leads and managers to ensure seamless delivery and execution
- Collaborate with Director of Patient Insights and SPA to establish the key insights and environmental analysis needed to inform meaningful engagement strategies
- Benchmark across the industry to ensure the team is staying current, and more importantly, forward thinking in creating an optimal clinical trial experience
- Play a critical role partnering with cross functional partners including GCDO, (COH/GPL/GTL/SPA/RWE/CTM/Countries/MAO/RTAE/eBIS, etc.), IPE Leadership Team, Commercial, GCO (RTAE, CTM, LTM), Clinical Teams, Patient Insights, JRP and IT
- Partner with legal, medical, regulatory & HCC to ensure solutions, strategies, and tactics are compliant.

**Qualifications**

**Qualifications**:

- A Bachelor’s degree is required, preferably in a scientific or health-related discipline. Advanced degree (Master’s, MBA) preferred.
- Seven or more years of related business experience, demonstrated and proven performance in strategic marketing and/or clinical operations experience is required.
- Experience in the following critical competencies is required: Analysis, Strategy Development & Execution, Customer & Market Knowledge, Medical Strategy
- Strong program management skills required.
- Biology/scientific background is preferred.
- Must have strong communication, presentation and facilitation skills.
- Must have strong analytical skills and business acumen with the ability to think strategically.
- Must be highly effective working with cross-functional teams in a virtual, global environment.
- The ability to understand and adapt to different cultures and markets where needed is required.
- The ability to network effectively across a diverse set of people, the organization and across countries is required.
- The ability to influence diverse teams without direct authority is required.
- The ability to collaborate with all levels of management and influence decision-making across a highly matrixed organization is required.
- This position may require up to 20% domestic and international travel.

The anticipated base pay range for this position is $106,500 to $160,000. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annu