Customer Facing Supply Chain Manager

**Position Summary**:
We are looking for a Customer Facing Supply Chain Manager for an assigment of one year (temporary contract), with opportunities withing the group to extend to a permanent role.

Lead all Customer Facing Supply Chain (CFSC) interactions with customers, driving value for both Nestlé and our customers. Embed Customer Centricity mind-set and behaviours (proactive, transparent, reliable, accountable, collaborative and resourceful) in the organization. Enable Nestlé and our customers to win by driving availability at the point of purchase at the lowest optimum cost. Mobilize the organization to deliver innovative Supply Chain Solutions to meet our customers needs, ensuring Nestlé is seen as our customers partner of choice. Define and lead the execution of the Market Service Strategy in full collaboration with the Sales organisation.

**A day in the life of a Customer Facing Supply Chain Manager**:

- Point of purchase Availability: _
- Owning the Service Level metrics and drive cross-functional focus to improve performance
- Understanding and influence key customers' metrics, in order to identify and reduce gaps, jointly tracking progress and value generation with customers
- Ensure collaborative planning is in place with key customers covering promotions, NPD, seasonal campaigns.
- Leveraging technology to increase visibility on downstream performance
- Nestlé as a Partner of Choice: _
- Build and maintain long term sustainable relationships with customers.
- Relentlessly seeking to understand customer's needs, requirements and ambitions in order to offer solutions, which will create value for the Customer and enable Nestlé to out compete.
- Express externally facing plan in Supply Chain Joint Business Plans regularly and jointly reviewed at Top to Top meetings by SC Directors of both organisations.
- Deliver the differentiated Nestle Customer Experience by delivering a consistent, commercially accretive experience to Customers.
- Organizing and/or participating in customer satisfaction surveys to gather insight on performance and drive market action plans.
- Looking for benchmarking opportunities with peer companies and industry bodies.
- Market Service Strategy defined, implemented and maintained _:

- Leading and developing the customer segmentation exercise in close coordination with Sales.
- Implementing the Market Service Strategy that takes into account the different types of customers, to provide them with the most adequate, cost effective services.
- Ensuring the proper long term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered.
- Ensuring the CFSC journey (3 steps: Basic, Engagement, Acceleration) and the Market Service Strategy are fully aligned.
- Capability to drive Customer Facing SC: _
- Recruiting, training, developing and motivating the Customer Facing Supply Chain team (supported by the CFSC Coaching tool).
- Ensuring succession plans are in place for all key roles.
- Inspiring the team towards customer centricity: Creating ambassadors of customer centricity for the organisation.

**What will make you successful**:

- 5+ years in Supply Chain (O2C/CFSC, Logistics, DSP)
- You speak French and Dutch with a professional level
- Sales exposure/experience required and additional cross-functional exposure preferred
- Customer collaboration experience within the Retail network required
- Project and change management

**Benefits**:
We are offering a temporary contract of one year with opportunities to join the Nestlé group afterwards.

You will receive a comprehensive salary package including a company car, an annual target bonus and other interesting benefits.