Customer Journey Expert for Customer Data
il y a 14 heures
**Customer Journey Expert for Customer Data -** **Digital Business Banking** **Technical data function*** **Work Location: Brussels** **Possibility of ~50% work from home on the basis of a team agreement** **Work Schedule: Full-time or part-time (>= 80%)** **Sensitive Function: No** **PCP Function: No** **Representation costs: No** **Your role & work environment*** You will be part of the Customer Data area within the Digital Business Banking department. We **provide our retail and business customers with digital and user-friendly processes to manage their data**, while complying with relevant regulatory requirements, such as GDPR and KYC. We ensure that these data are well managed, up to date, and protected. Your key responsibilities **Design, monitor and improve customer journeys for managing data** - Map customer journeys related to the management of their data - Analyse the customers’ needs and pain points with regards to the management of their data - Formulate viable solutions to improve the customer experience - Document and prepare training material and procedures for other colleagues - Continuously improve customer journeys based on customer feedback, metrics, or benchmarks **Deliver differentiating customer experiences** - Take an active part in the implementation of differentiating customer experience initiatives, tools, and processes - Collaborate closely with IT engineers as one team (squad), to make things happen - Validate solutions by executing end-2-end user tests, raise and communicate problems with the team (squad) - Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment **Ensure compliance with regulatory requirements** - Gain understanding of the regulatory needs in Customer Data and proactively work out solutions - Follow the appropriate procedures on Risk Management - **We look for*** A colleague with a** talent for taking it on and making it** **happen, **enthusiasm for** helping others to be successful **and a knack for always **being a step ahead**. In other words, you strive to bring fresh ideas to life
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Medior Customer Journey Expert – Digital Onboarding
il y a 2 semaines
Brussels, Belgique Projective Talent | Part of Projective Group Temps pleinMedior Customer Journey Expert – Digital Onboarding & Customer Data (Permanent position) Brussels | Hybrid (up to 50% remote) Full-time | Long-term consultancy/Integration via Projective TalentAbout the roleProjective Talent is looking for a Medior Customer Journey Expert to strengthen a leading digital business banking environment. You'll help shape and...
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Customer Journey Expert
il y a 5 heures
Brussels, Belgique ING Temps pleinCustomer Journey Expert - Fraud Prevention Customer Journey Expert - Fraud Prevention Fraud & Cyber Security Belgium 50% work from home **A day in the life of a Fraud Prevention customer journey expert** Each year fraudsters are becoming more innovative, more efficient, and more persuasive in their attempts to steal our customers’ funds. The traumatic...
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Customer Journey Expert Digital Services
il y a 3 jours
Brussels, Belgique ING Temps plein**Customer Journey Expert Digital Services (CJE)** (15/16) **Brussels, 100% fixed contract** **We redefine banking. How about you?** There has never been a more interesting time to work at ING. We’re on a journey that is centered around our customers, powered by technology and driven by smart, determined people. All working to empower our customers to...
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Customer Journey Expert Business Lending Credit
il y a 2 semaines
Brussels, Belgique ING Temps plein**Customer Journey Expert - Business Lending - Credit Products & Processes for Business** Tribe Business Lending Work from home 2d/week A day in the life of a Customer Journey Expert - Business Lending - Within the Tribe Business Lending you will be active in - The squad Manage, ensuring easy client management of business lending related requests in our...
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Digital Customer Journey Expert for Private Individuals
il y a 5 heures
Brussels, Belgique ING Bank Temps pleinREQ-10091786 - 20/06/2025 - Customer Journey - Brussel, België- ING Bank Our mission is to become the become the most recommended **mobile-led bank** in Belgium, one which makes **banking simple** and drives **financial progress**. We are passionate about using technology to make banking frictionless and to become the undisputed number 1 in mobile Daily...
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Senior Customer Journey Expert
il y a 14 heures
Brussels, Belgique ING Temps pleinSr. Customer Journey Expert - Payments **Brussels, function level 16** **Your role & work environment** As a CJE being part of the Payments Tribe - Payments, it is your responsibility to ensure that the customer experience is smart, personalized and seamless with digital and user friendly processes taking all requirements and hazards into consideration....
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Customer Journey Expert
il y a 2 semaines
Brussels, Belgique ING Bank Temps plein**REQ-10101159**: - **02/09/2025**: - **Customer Journey**: - **Brussel, België**ING Bank** **A day in the life of a Customer Journey Epert - Customer Data - NBP** - Design and monitor the Customer Data landscape transformation in the New Banking Platform. - Take an active part in the implementation of differentiating New Banking Platform initiatives,...
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Customer Journey Expert
il y a 2 semaines
Brussels, Belgique ING Bank N.V. Temps pleinGJA 16 Customer Journey Expert CRM (Assisted Channels Tribe) BRUSSELS / FULL TIME / HYBRID/ COURS-SAINT-MICHEL If you have a talent for taking it on and making it happen, enthusiasm for helping others to be successful and proactive to always be a step ahead. If you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex...
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Customer Journey Expert
il y a 2 semaines
Brussels, Belgique ING Bank N.V. Temps pleinCustomer Journey Expert - Tribe Investments - Digital Products - Marnix **Location**: Marnix **X% work from home**: 50% **Function class**: 16 **PCP Fonction**: no **Sensitive Fonction**: no **Manager**: Amandine Seny **Future colleague**: Geoffroy Mercier A day in the life of a Customer Journey Expert in the Digital Products cluster Understanding the...
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Customer Journey Expert
il y a 2 semaines
Brussels, Belgique ING Bank N.V. Temps pleinGJA 15 A day in the life of a Customer Journey Expert in the Digital Products cluster Understanding the customer and our personal advisors needs, and work on designing and improving products, processes and customer journeys, driven by ING’s and Tribe Investments’ strategy as well as the client and market needs, translating those into clear business...
