Medior Customer Journey Expert – Digital Onboarding
il y a 4 jours
Medior Customer Journey Expert – Digital Onboarding & Customer Data (Permanent position)Brussels | Hybrid (up to 50% remote)Full-time | Long-term consultancy/Integration via Projective TalentAbout the roleProjective Talent is looking for a Medior Customer Journey Expert to strengthen a leading digital business banking environment. You'll help shape and optimise end-to-end customer onboarding journeys — ensuring that processes are seamless, compliant, and focused on delivering a great experience.Working at the intersection of technology, data, and customer experience, you'll translate business needs into concrete digital solutions that make an impact.Your responsibilitiesDesign, map, and continuously improve digital onboarding and customer data journeys.Analyse customer needs and pain points to identify improvement opportunities.Collaborate closely with IT engineers and product teams to deliver practical, customer-friendly solutions.Validate features and processes through user testing and continuous feedback loops.Ensure compliance with KYC, GDPR, and internal risk management standards.Document procedures and prepare training or communication materials for broader teams.Your profileUniversity degree or equivalent experience.3–5 years of professional experience, including at least 1 year in digitalisation, business analysis, KYC, customer data, or onboarding.Strong analytical and organisational skills, with hands-on project delivery experience.Fluent in English (French or Dutch is a plus).Able to collaborate across teams, bridging business and IT perspectives.Proactive, structured, and passionate about creating excellent digital customer experiences.Why join Projective TalentAt Projective Talent, we match talented professionals with impactful projects in leading organisations across Belgium. We believe in a collaborative culture where autonomy, expertise, and growth go hand in hand.A learning environment with continuous development opportunities.A hybrid work model built on flexibility and trust.A supportive network of consultants who share insights and ambition.The chance to shape digital experiences that truly make a difference.Interested?Send your CV
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Customer Journey Expert
il y a 6 jours
Brussels, Brussels Region, BRU, Belgique ING Hubs Philippines Temps plein**Ready for Your Next Challenge? Join Us as a Customer Journey Expert - Conversion Manager for Digital Private Individual Onboarding!** **Job Level:** 16 **Team:** Daily banking - Private Individual Onboarding **Why This Role Is Exciting** - You’ll be the driving force behind maximizing conversion across ING’s digital onboarding flows for...
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Customer Journey Expert Digital Services
il y a 2 semaines
Brussels, Belgique ING Temps plein**Customer Journey Expert Digital Services (CJE)** (15/16) **Brussels, 100% fixed contract** **We redefine banking. How about you?** There has never been a more interesting time to work at ING. We’re on a journey that is centered around our customers, powered by technology and driven by smart, determined people. All working to empower our customers to...
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Freelance Digital Journey
il y a 1 jour
Brussels, Belgique EOLIS Temps pleinFor one of our clients, a large organization active in a complex, digital-first environment, we are looking for an Optichannel Strategist & Digital Journey / CRO Expert.Integrated within a Digital Marketing Strategy team, this role focuses on designing, optimizing, and scaling seamless customer journeys across digital and offline touchpoints. Acting as both...
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Freelance Digital Journey
il y a 1 jour
Brussels, Belgique EOLIS Temps pleinFor one of our clients, a large organization active in a complex, digital-first environment, we are looking for an Optichannel Strategist & Digital Journey / CRO Expert.Integrated within a Digital Marketing Strategy team, this role focuses on designing, optimizing, and scaling seamless customer journeys across digital and offline touchpoints. Acting as both...
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Customer Journey Expert for Customer Data
il y a 1 semaine
Brussels, Belgique ING Temps plein**Customer Journey Expert for Customer Data -** **Digital Business Banking** **Technical data function*** **Work Location: Brussels** **Possibility of ~50% work from home on the basis of a team agreement** **Work Schedule: Full-time or part-time (>= 80%)** **Sensitive Function: No** **PCP Function: No** **Representation costs: No** **Your role & work...
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Optichannel Strategist
il y a 1 jour
Brussels, Belgique afarax Temps pleinafarax is looking for a freelance Optichannel Strategist & Digital Journey / CRO Expert. We need you!The project:Our client in the banking sector, is seeking an experienced Optichannel Strategist & Digital Journey / CRO Expert to strengthen their team.1. Optichannel Strategy & Experience Design· Develop and maintain a holistic optichannel strategy that...
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Optichannel Strategist
il y a 1 jour
Brussels, Belgique afarax Temps pleinafarax is looking for a freelance Optichannel Strategist & Digital Journey / CRO Expert. We need you!The project:Our client in the banking sector, is seeking an experienced Optichannel Strategist & Digital Journey / CRO Expert to strengthen their team.1. Optichannel Strategy & Experience Design· Develop and maintain a holistic optichannel strategy that...
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Senior Customer Journey Expert
il y a 1 semaine
Brussels, Belgique ING Temps pleinSr. Customer Journey Expert - Payments **Brussels, function level 16** **Your role & work environment** As a CJE being part of the Payments Tribe - Payments, it is your responsibility to ensure that the customer experience is smart, personalized and seamless with digital and user friendly processes taking all requirements and hazards into consideration....
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Customer journey
il y a 6 jours
Brussels, Belgique Energie.be Temps pleinZet jij de energiemarkt op zijn kop als Customer journey & CRM Specialist bij Energie.be? 💥 Zo help je duizenden huishoudens overstappen naar een eerlijke, eenvoudige en duurzame energieleverancier!Bij Energie.be maken we energie weer eenvoudig, eerlijk en 100% groen. We leveren stroom van Belgische oorsprong en bouwen aan een eerlijke energiemarkt waar...
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Customer Journey Expert
il y a 6 jours
Brussels, Brussels Region, BRU, Belgique ING Hubs Philippines Temps plein**A day in the life of a Chatbot Customer Journey Expert (CJE) / Product Delivery Manager** As a member of the chatbot product team, your mission is to ensure that our clients can have intelligent and frictionless interactions with IDA (ING’s Digital Assistant) to help them unlock self-service solutions or connect them with the right customer support staff...
