Destination Services Consultant

il y a 1 semaine

Zaventem, Belgique Altair Global Temps plein

Description

**Title**: Destination Services Consultant
**Department**: Destination Services
**Office Location**: Belgium
**REPORTING RELATIONSHIPS**:
**Reporting Matrix**: Director, Destination Services
**Direct Reports**: none
***:
The Destination Services Consultant is responsible for directly delivering destination services to include home finding, local registration, (international) schooling in Belgium, departure services, and for ensuring a positive relocation experience for the assignee and his/her family.
**ESSENTIAL JOB FUNCTIONS**:
Liaise with corporate clients and customers to determine their requirements
Assist customers with relocation needs, to include:

- Conduct a needs analysis to ascertain area suitability based upon commute, cost, safety and best fit
- Negotiate lease terms and conditions with agents and landlords, obtaining lease consents and copies of relevant safety certificates
- Property/Tenancy Management; including coordination of rental payments and deposits, arranging inventories as required; assisting with connection of utilities by liaising with utility companies and client and customers
- Provide assistance as required with opening of bank accounts
- Prepare documentation related to invoicing
- Assist with departure services; including formal notice, cancellation of utilities, arranging exit inventory as required, negotiating dilapidations between tenant and landlord, initiate outbound removals
- Keep abreast of the property market and to share with the team any knowledge that will support their roles

Provide an excellent experience to the customer and client company throughout the relocation process
Maintain a full caseload and ensure successful delivery of services
Maintain high standards and ensure compliance with KPI’s
Maintain and enhance relationships with both clients and other internal stakeholders
Maintain data as required within internal IT systems and support any new IT projects
**REQUIRED EDUCATION AND** **EXPERIENCE**:
Bachelor’s Degree in relevant field OR Equivalent combination of experience, skills, training, and education
Excellent interpersonal and communication skills with internal and external clients
Strong ability to work with people from a diverse background and origin
Mature, self-sufficient, diplomatic, logical
Experience in an external client facing role such as developing relationships, dealing with new clients
Positive, self-motivated, resilient, pro-active
Experienced at problem solving, alleviating concerns, and resolving conflicts
Ability to perform responsibilities in **English and Dutch** (native or near native speaker). French is preferred.
Able to confidently communicate/interface at multiple levels across the company, with customer, clients, and service partners
Calm under pressure
**WORK/PHYSICAL ENVIRONMENT**:
Office setting and/or home office work environment. Team member must be able to operate standard office equipment.
Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct.
**Note: The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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