Methods & Procedures Specialist - Senior
il y a 2 jours
**Job description**:
- For a client specialized in telecom in Brussels we are on the hunt for a Process Architect.You lead the development of complex cross-functional and cross-departmental end-to-end processes, both for product launches, process improvement initiatives (customer satisfaction, operational efficiency, simplification) and technical projects. You coordinate the process part in projects from preparation (scope, planning, goal, resources) to implementation (follow-up, efficiency, result) in order to implement qualitative process changes in the most effective way in a structured, comprehensive and timely manner. Your responsibilities are:
- You define and formally agree with the team what the process scope to be delivered must be (in the beginning and during the project in case of changes)
- You develop business processes and lead cross-divisional teams in the development of a good end-to-end process to increase customer satisfaction and reduce costs
- You have a thorough knowledge of telecom and market and make optimal use of this with operational experience, knowledge of networking in order to launch new products in a timely and cost-efficient manner
- You make a retro planning regarding the processes to be delivered, the necessary workshops, prepare these workshops thoroughly and push solutions to help the project move forward
- You identify risks and problems and you initiate actions if timely qualitative process delivery with quality is compromised
- You provide qualitative process diagrams in Visio and other formats.
- You are responsible for keeping up-to-date and documenting fundamental processes
**Benefits**:
- Challenging projects based on your interests and skills
- Personal follow-up and clear, transparent communication both before and after commencement of employment
- Possibility to follow extra training
- Inspiring network events and legendary after work drinks
- Strong network of industry leading clients
- Expertise within IT, Engineering and Life Sciences
- A flying start for every junior, growth opportunities and possibility to share gathered knowledge for more senior employees
**Have you got what it takes?**:
- You have at least 5 years proven and relevant experience in business process management
- Experience in Telecommunication in the past can be an added value
- Knowledge of core finding and buying, getting started, billing and payment and getting help processes
- Knowledge of the network technologies used, the IT architecture and the organization
- You have experience with and control of a number of process techniques (elements of Lean, Six Sigma, BPM, etc.).
- Skills in Microsoft Office (including flow chart tools such as Visio).
- You have proven leadership skills to manage effectively virtual project teams & stakeholders
- You possess strong Communication skills in English, Dutch and/or French are an added value
Reference number: 42612
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