Hotel Reservations Agent

**Job Ref**:INT22970

**Branch**:Holiday Inn Express and Suites - Ghent

**Location**:Holiday Inn Express and Suites, Ghent Akkerhage

**Salary/Benefits**:Extensive benefits, development opportunities and compensation package

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:38

**Posted date**:25/04/2025

**Closing date**:24/06/2025

The Holiday Inn Express and Suites is opening in late 2024, expanding our footprint and solidifying our presence in the local market. We are thrilled to introduce the newest addition to the Holiday Inn Express family. With our grand opening, we extend a warm invitation to experience unparalleled comfort and convenience in one of Belgium's most charming cities. Situated within easy reach of Ghent's bustling city center, Holiday Inn Express Ghent offers the perfect blend of accessibility and tranquility. Whether you're here for business or leisure, our prime location ensures that you're just moments away from the city's cultural treasures, renowned restaurants, and vibrant nightlife.

This property is managed by Aimbridge Hospitality EMEA, a division of the esteemed Aimbridge Hospitality brand, overseeing a vast portfolio of over 1,600 hotels and resorts worldwide. From big brands like Hilton, Accor, Marriott, and IHG to boutique and independent hotels, Aimbridge Hospitality prides itself on excellence and diversity.

**A day in the life of**

As our hotel reservations agent, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates.

**What do we need from you?**
- Strong leadership skills: Our reservations agents are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
- Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
- Analytical and problem-solving skills: You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
- Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
- Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

**At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’**

The Holiday Inn Express and Suites is opening in late 2024, expanding our footprint and solidifying our presence in the local market. We are thrilled to introduce the newest addition to the Holiday Inn Express family. With our grand opening, we extend a warm invitation to experience unparalleled comfort and convenience in one of Belgium's most charming cities. Situated within easy reach of Ghent's bustling city center, Holiday Inn Express Ghent offers the perfect blend of accessibility and tranquility. Whether you're here for business or leisure, our prime location ensures that you're just moments away from the city's cultural treasures, renowned restaurants, and vibrant nightlife.

This property is managed by Aimbridge Hospitality EMEA, a division of the esteemed Aimbridge Hospitality brand, overseeing a vast portfolio of over 1,600 hotels and resorts worldwide. From big brands like Hilton, Accor, Marriott, and IHG to boutique and independent hotels, Aimbridge Hospitality prides itself on excellence and diversity.