Front Office Manager

**Job Ref**:INT22888

**Branch**:Courtyard by Marriott, Ghent

**Location**:Courtyard by Marriott, Ghent

**Salary/Benefits**:Extensive benefits, development opportunities and compensation package

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:38

**Posted date**:15/04/2025

**Closing date**:02/07/2025

**Who are we?**

We are a prestigious hospitality group located in the heart of Ghent, Belgium, proudly managing a portfolio of distinguished properties. Our collection includes the **Ghent Marriott**, the **Residence Inn by Marriott**, the recently opened **Holiday Inn Express Suites**, and the soon-to-open **Courtyard Ghent Scala Event Center**.

With inviting, flexible spaces and a classic style, Courtyard has a commitment to support our guests and keep them always moving forward. ?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

**What is in it for you?**

As part of the Aimbridge team, you will have access to industry leading benefits that include:

- Competitive, market-leading salary package
- Comprehensive health coverage, including DKV hospitalisation insurance
- Daily meal vouchers and annual eco-vouchers
- Exclusive hotel discounts with staff rates available worldwide
- State-of-the-art work equipment, including a laptop and mobile phone
- Ongoing professional development, with access to prestigious training platforms like Marriott International to enhance your skills

Alongside the benefits on offer, this role will give you a unique opportunity to work as part of a renowned hospitality group with a Global presence, invested in your ongoing development and passionate about retaining key talent.

**A day in the life of**

As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams.

You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis

**What do we need from you?**
- You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
- As The front office manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
- Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
- We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

**At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’**

**Who are we?**

We are a prestigious hospitality group located in the heart of Ghent, Belgium, proudly managing a portfolio of distinguished properties. Our collection includes the **Ghent Marriott**, the **Residence Inn by Marriott**, the recently opened **Holiday Inn Express Suites**, and the soon-to-open **Courtyard Ghent Scala Event Center**.

With inviting, flexible spaces and a classic style, Courtyard has a commitment to support our guests and keep them always moving forward.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

**What is in it for you?**

As part of the Aimbridge team, you will have access to industry leading benefits that include:

- Com