Customer Care

Why join us? At our company, Customer Care is not just a support function. It’s a true partner to our clients, playing a key role in their success and their overall experience with our solution. Joining our team means becoming part of a fast-growing company where:
- people are at the heart of every decision,
- collaboration and team spirit are part of everyday life,
- everyone can make a real impact from day one. If you enjoy understanding, helping, analyzing, and finding concrete solutions, this role is made for you. Your mission As a Customer Care Officer trilingual, you are the first point of contact for our French-speaking and international clients. You support them on a daily basis, reassure them, guide them, and actively contribute to their satisfaction and autonomy. You will never work alone: you will be part of a close-knit, supportive, and solution-oriented team. What you will do Support our clients
- Understand needs, analyze situations, and provide tailored solutions.
- Ensure clear and high-quality follow-up on requests.
- Communicate mainly in FR/NL/UK Work with modern tools
- Manage and prioritize support tickets.
- Use our internal tools to deliver a smooth and efficient customer experience.
- Contribute to the continuous improvement of our processes. Share and transfer knowledge
- Contribute to the knowledge base (articles, guides, videos).
- Ensure quality and consistency of content in FR / EN / NL Take part in onboarding & projects
- Help set up accounts and configure accounting connectors.
- Take an analytical approach to help clients fully leverage the solution.
- Contribute to cross-functional projects related to customer experience. Who we are looking for ✔ You hold a Bachelor’s degree. ✔ You have 0 to 3 years of experience in Customer Care / Support or a strong interest in this type of role. ✔ You are fluent in Dutch / French and and have a very good level of English. ✔ You are comfortable with digital tools and enjoy understanding how things work. ✔ You are solution-oriented, empathetic, structured, and curious. ✔ You enjoy teamwork and helping others grow. What you’ll love about working with us A fast-growing SaaS scale-up with real career opportunities EMAsphere is a high-potential SaaS scale-up offering strong career growth opportunities. Your role has a direct and tangible impact on the company’s growth and customer satisfaction. Continuous learning and on-the-job development are part of the journey. Autonomy, trust & impact We operate on a foundation of trust, autonomy, and ownership. You’ll have the space to take initiative, share ideas, and drive change. Two offices, one mindset Work from Ghent and/or Louvain-la-Neuve, depending on your preference. A people-first, collaborative culture At EMAsphere, performance goes hand in hand with well-being. We foster a human, collaborative, and results-driven culture where everyone matters and mutual support is key. An international and dynamic environment You will grow in an international, fast-paced, and ever-evolving environment, surrounded by committed and passionate colleagues. EMAsport
- move together Because a healthy mind builds strong teams, EMAsport gives you a dedicated budget for team sports activities. Padel, squash, badmintonthe perfect way to connect differently. Feel good at work
- for real We do everything we can to make EMAsphere a great place to work. Join a team as exceptional as you Be part of a fun, dynamic, and committed team led by experienced entrepreneurs, where everyone can be themselves and grow in a positive and inspiring environment. Your future environment You will work closely with the Regional Service Team Lead and the Support Coordinator, within a team that values trust, autonomy, and accountability. Rémunération : 33 500,00€ à 40 500,00€ par an

Avantages:
- Assurance groupe
- Assurance hospitalisation
- Chèques repas
- Éco-chèques
- Formation continue
- Formations en entreprise
- Indemnité kilométrique
- Indemnité kilométrique vélo
- Jours de congés supplémentaires
- Ordinateur de fonction
- Remboursement des frais de téléphone
- Remboursement internet
- Travail à domicile Lieu du poste : Travail hybride (1348 Ottignies-Louvainla-Neuve Louvainla-Neuve)