Application Specialist Hemostasis

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

**Overview**:
Clinical knowledge and interpretation are part of the role of an Application Specialist, however communication on it towards customers is outside of the scope.

**Responsibilities**:
**Key Accountabilities**
- Will take the lead/coordination for the technical installation in collaboration with the service department and is responsible for the configuration of the instruments.
- Will take the lead/coordination for the ICT implementation in collaboration with Digital Solutions team and is responsible for connecting instruments to the Middleware and configuration of the Middleware.
- Acts as the SPOC-aligning with the customer and the internal project team.
- Is responsible to update/install the latest software versions-patches on instruments (remotely or onsite). This excludes CM (Computing Module) software updates and middleware updates.
- Leads, follows up and respects the timing of the implementation of a project, supports logistics and planning regarding instrument demos, evaluations and installations as planned in the project management tool and Statement of Work (SOW). Actively contributes to the project and its success.
- Participates in the validation of new installations, supporting the customer plan for entering in clinical routine.

**Training**

**Support & Troubleshooting**

Ensure support to customers in all business units (BU) related to level 1 troubleshooting on IT-Digital Solutions and Service in the designated area.

**Reporting**

For instrument related interventions, a ticket is created. Any follow-up is documented in an action report.

Makes sure software versions of instruments and middleware are up to date in CRM Fiori.

Keeps Outlook agenda permanently up to date and shares the agenda with relevant people.

Makes sure complaints he/she is aware of are reported correctly and timely following the QA/RA complaint handling procedure.

**Others**

Prepares the customer visit. If involvement of a team is necessary, informs with the full scope and planning in the outlook invite beforehand so the team can anticipate the time needed to spend.

Analyzes existing, anticipated customer requirements and new opportunities. Promotes consideration and purchase of company products and services.

Being the eyes and the ears in the field. Recognizes challenges, opportunities and needs in the field and takes the initiative to develop supporting pieces to address them accordingly.

Supports the Marketing & Product Manager on logistics and planning regarding devices, reagents, QCs validations, and evaluations at customer site or in Breda.

Participates in local and international projects, congresses, and marketing initiatives.

**Internal Networking**

**Qualifications**:
**Minimum Knowledge & Experience required for the position**

At least five years of relevant working experience.

**Years of experience**

Bachelor's degree in relevant technical discipline.

**Min knowledge**

Completed MLT or equivalent lab
- or technical education.

Understands customer dynamics (their processes, value chain...).

Understands the IVD market.

Competitor products, solutions, and services.

Company products, solutions, and services.

SAP & other corporate tools.

**Skills & Capabilities**
- Quick learner.
- Problem-solving. Prioritization.
- Relationship and network building.
- Flexibility and proactivity in a fast-changing environment.
- Self-empowerment.
- IT-Digital Solutions skills.
- Excellent time-management and a commitment to complete tasks in a timely manner, especially documentation like quotations.

**Travel Requirements**

Expectations of minimum 80% at customer depending on requirements.

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.

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