Aisb-344 Software Solution Specialist

il y a 11 heures

Brussels, Belgique AbAKUS IT Solutions Temps plein

**_Brussels_**_, _**_Belgium_**_ _**
**Are you ready to take on a key role in optimizing IT service management tools? Join us and contribute to the enhancement of user support solutions in a dynamic and innovative environment

**Votre Mission**:
En tant que **Software Solution Specialist**, vous serez responsable du développement, de la maintenance et de l’amélioration des outils de gestion des services, garantissant ainsi le bon fonctionnement des opérations IT. Vous collaborerez avec les parties prenantes pour implémenter les meilleures pratiques et améliorer l’expérience utilisateur.

**Your Responsibilities**:

- Configure and develop functional and technical customer requirements within IT service tools (currently Ivanti).
- Ensure smooth operation and maintenance of the software.
- Advise key users on IT service management best practices.
- Provide training and support to end users.
- Participate in testing and quality assurance of new configurations.
- Contribute to the continuous improvement and integration of the software into the system landscape.

**Your Profile**:
**Required Skills & Experience**
- University degree in business informatics, computer science, or a related field.
- 3+ years of experience with service management tools (preferably Ivanti).
- Strong knowledge of ITIL-based service management.
- Experience in software planning, development, and maintenance.
- Understanding of agile methodologies.

**Nice to Have**
- Experience with ServiceNow or Zendesk.
- Knowledge of MS SQL, JavaScript, SOAP, and REST API.
- Background in IT operations management.

**Languages**:

- English (mandatory)
- Dutch, French, or German is a plus.

**What We Offer**:

- **Hybrid Work** - Work from home and on-site.
- ** Exciting & Impactful Projects** - Contribute to innovative IT solutions.
- ** A Collaborative & Inclusive Team** - Join a diverse, knowledge-sharing environment.

**Be part of a team driving digital transformation in IT service management**

**by ABAKUS IT-SOLUTIONS**

Although open to technologies used by our customers, ABAKUS IT-SOLUTIONS seeks mainly but not only consultants mastering: Windows and Linux Servers, networks, developments (JAVA, SAP,.NET, ) as well as highly specialized experts for example in cybersecurity or in Content Management System (CMS) (SharePoint, Drupal, WebLogic ).

In terms of non-technical competencies, ABAKUS IT-SOLUTIONS hires dynamic persons, open to the world, interested by innovation and having a keen sense of client relationship.

A very good command of English is essential, the capacity to speak French, German or Dutch is an asset.

Even though most of our positions require at least 3 years of experience, some are open to new starters.
- ABAKUS IT-SOLUTIONS works either in its premises or in our customer’s one, remote activities are sometime possible.

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