Facilities Coordinator

About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. About JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL We are looking for a Facilities Coordinator in the Anderlecht area of Brussels Essential **Responsibilities**: Maintaining a high level of service delivery to the building users and the Client, JLL Facilities Management teams Operating within the JLL Business Management System and ensure compliance. Provide feedback and development towards continuous improvement of the JLL BMS. Meeting health and safety responsibilities as defined in Company Health and Safety procedures, ensuring compliance at all times. Providing input into the monthly management reports in the agreed format and in a timely and professional manner Carry out any duties as required to ensure the smooth running of the services on site including ownership of the reception and associated services. Take ownership and provide task management and instruction to TCCC and JLL service providers that promotes a high level of client satisfaction by promptly responding to their service requirements. Assures appropriate response by other team members and selected contractors through dispatch, voice mail and/or other direct contact. Provides administrative support to the Senior Facilities Manager. Promotes a team working environment by performing the prescribed duties personally or in conjunction with other members of the FM team, including service provider personnel. Implements Best Practices and JLL standards for FM service provision. Acknowledges role as management office "ambassador". Ensures that the firm's image is reflected through proper telephone and reception procedures, and quality service. Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious and efficient manner. Assists the JLL Facilities Management Team in developing a positive close working relationship with all of the suppliers under their control to ensure that they fully understand The Client culture and are made to feel part of the team delivering a high quality service. Additional **Responsibilities**: Supports the JLL finance and procurement process and procedures Supports the Client's finance and procurement process for client services and requests including appropriate reporting on commitments and spends as required. Tracks compliance with insurance requirements among contractors, vendor and suppliers. Assists Facilities Manager and other team members in preparing Standard Operating Procedures manuals. Coordinates response to more complicated user service requests and assures follow-up. Assures compliance with JLL policies, procedures and standard practices. Any tasks as required by the senior manager and in accordance with the clients’ needs Key Performance Measures Compliance with Health and Safety legislation. High customer satisfaction survey rating. Work order closure within agreed timescales **Skills**:Good working knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet access, PowerP