Service Officer

il y a 4 jours

Brainel'Alleud, Belgique Enterpryze Consulting Ltd. Temps plein

**Service Officer (NaaS)
- **Working Location**:Braine - l'Alleud, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Vocational training at higher level in a relevant discipline, or equivalent or Diploma of secondary education with 5 years post related experience
- Basic experience and knowledge in progressively responsible support and administrative positions or equivalent combination of qualifications and experience
- Basic experience and knowledge in resource and budgetary planning and usage
- Basic knowledge of a Project Management Framework / Methodologies such as PRINCE II, PMP
- Basic analytical experience and knowledge in documentary analysis
- Demonstrated skills and proficiency in Microsoft Office suite, including Word, Excel, PowerPoint, SharePoint, Project, Visio and databases
- Basic knowledge of Local Area Networks/Wide Area Networks (LAN/WAN)/Telco provider networks and services delivery
- Basic knowledge and experience of collaboration with vendors, resident engineering and operations staff to achieve system performance objectives by utilizing vendor's toolkits for collection of maintenance data, and ability to analyse them for both service improvement and troubleshooting purposes
- Basic knowledge of ICT Systems Engineering and the associated aspects of design, operations, administrations and maintenance

**DUTIES/ROLE**:

- Industry associate level recognized certification, more specifically Alcatel Lucent/Nokia NRS I and Cisco CCNA
- Basic experience and knowledge related to RAD Megaplex family of products and management tools
- ITILv3 Foundation training/certification
- Prior experience of logistic or material accounting roles
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO organization, internal structure and resultant relationships
- Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation
- Contribute to modelling of Service Now, EBA toolset against services in the NaaS portfolio
- Contribute towards reporting of financial deadlines towards SDMs
- Contribute to drafting service documentation sets (SDPs, SDs, cost models)

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