Helpdesk L2

il y a 1 semaine

Brussels, Belgique AMA European Consulting Temps plein

**Description**:
Technical support on product or service aiming to receive, log, categorize, treat, solve or escalate requests, questions and incidents from users + software installation.

Location : BRUSSELS

Great team player & sprit

No Homeworking

Expected start date ASAP

Duration : Undefined

**Activities**:
Categorize the request

Position the criticality according to defined grids

Treat delayed requests in order to be within the MRT (Maximum Response Time)

Follow the request until answer has been provided and agreed as satisfying by the user

Gather the user’s information and determine the user’s issue by analyzing the symptoms and discovering the underlying problem

Close the request

Dashboard of request follow-up

Computer configuration

Software installation

**Skills**:
Global understanding of the product or service and may not always contain the competency required for solving complex issues.

Customer satisfaction oriented

Team player

Proactive mindset

**Prerequisites (experience, qualifications, certifications, authorizations)**

Under-graduate (Bac - Bac+2) or equivalent through experience

At least 4 years in L2 support

Fluent in French, English, Dutch is a plus

**Salary**: Up to €250.00 per day

Ability to commute/relocate:

- 1000 Brussel: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Français (required)
- Anglais (required)
- Néerlandais (preferred)

Work Location: In person

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