Fraud Risk Manager

**About Worldline**
- Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life - people like you.The Opportunity

Do you have experience in schemes fraud and chargeback regulations? Then read on and apply

Within the role, the Fraud Risk Manager coordinates merchant information requests and rule changes for all Worldwide merchants, with focus on Europe, Middle East and Africa). The Fraud Monitoring Manager also drives investigative activities in response to acquirers, schemes, and the Police, regarding fraud-related investigations.

You will be part of the Fraud Risk Team - this team conducts monitoring of Worldwide merchants using in-house and third-party systems to reduce fraud losses and fines resulting from inadequate fraud risk management.

Within this team you will maintain the fraud risk early warning program using the Intensive Chargeback Elimination program, chargeback and refund data, and assist merchants to mitigate losses and acquiring bank/scheme sanctions. You will use data analytics to assess the effectiveness of fraud prevention rules used to screen in-flight payments to optimize fraud prevention, and minimizing revenue loss attributable to false positives.

You’ll also provide input to stakeholders on possible transaction risk management threats. This includes merchant chargeback problems, breaches of merchant monthly volume limits, or changes in merchant business practices that may warrant further investigation and will conduct analysis to help merchant combat fraud effectively.

Here’s a short overview of the things you will work on:

- Management of merchant fraud
- Management of customer fraud against Worldwide merchants
- Conduct analysis and early warning of merchants at risk of entering chargeback monitoring programs
- Suggest rules and Implement changes for Worldwide merchants
- Management and control of all fraud types and all products
- Compile fraud management (monitoring) analytical products (management information, Key Performance Indicators, Key Risk Indicators, risk heat maps, dashboard, and portfolio risk reports)
- Reduce financial risk by early warning of limit breaches and other early warning signals
- Providing an overview on fraud management systems of Worldwide for prospect and existing merchants

You are assigned to a merchant portfolio and you are responsible for boarding and setting up Worldwide fraud solutions for your merchants as well as monitoring and continuous performance improvements of those in your portfolio. While working independently, you work together in a team and support each other when needed. You are also the single point of contact with schemes and banks on fraud-related inquiries.

**Your Profile**

Ideally, you have 3-5 years of experience in managing fraud risk and control within a financial/payment environment. Working with SQL is something you have done before and you’re comfortable representing our company to external people on risk management topics. We prefer someone who can work 5 days a week, in exceptional cases outside regular business hours.

In this role, you need to be stress-resistant and fast thinking to anticipate our customers’ expectations. Here are some key elements we are looking for:

- Speaking English fluently, and preferable knowledge of French
- Knowledge of schemes’ fraud and chargeback regulations
- Previous experience of working with fraud management tools
- Ability to handle stressful situations
- Analytical and solving skills
- Attention to details / Accuracy
- Creative
- Interpersonal understanding
- Pro-active and result orientated
- Trustworthy
- Critical analysis skills
- Team player with excellent communication skills
- Creative thinking and problem-solving skills
- Ability to manipulate data and form opinions
- Excellent Knowledge of Microsoft Office (especially professional knowledge of Excel and Power BI)

**Job Segment**:Fraud Prevention, SQL, Database, Manager, Security, Technology, Management