Technical Writer

**_
Job Summary_**

IQGeo is seeking a Technical Writer to support our Web and Mobile Software training requirements for domestic and international customers.
- solving skills. Our flexible scheduling and outstanding benefits support success in a highly creative, innovative, and energetic company.

You will be joining our Client Services Organization team, with offices located in UK, USA, and CANADA. As a Technical Writer, you will be responsible for creating content that will be used to deliver our user training programs across multiple product offerings. The person in this role is expected to be capable of working independently, and as a team member, and should have a strong background in software content creation for effective user adoption.

**_Responsibilities_**
- Review, write, restructure, revise existing content to provide the most favorable user-focused experience
- Update, maintain, and continuously improve existing training documents and create new training documents for various departments and job functions
- Develop learning aids for self-paced training material, job aids, videos and demo scripts
- Participate in documentation planning with product teams
- Train team members on new curriculum content to deliver quality trainings
- Communicate software problems and issues to support teams
- Any other duties as required

**_ Person Specification_**
- Essential_
- Proven ability to develop technical documents (clear, concise, and understandable for the target audience) for instructor materials (course outlines, background materials, training aids) and student materials (course manuals, handouts) for instructor led trainings
- Excellent communication skills and ability to explain complex products or processes to the general audience
- Flexible and have ability to interact with all levels in the organization
- Detail-oriented - you enjoy learning technical details of software products so that you can in turn help our customers use our products to solve problems
- Self-starter with high energy and drive to meet the needs of a demanding environment
- Strong organizational and time-management abilities
- Highly motivated individual to grasp software and learn quickly; able to manage priorities with moderate supervision
- Knowledge or technical experience in an IT, design, or computer and information technology related field
- Sample of prior work must be presented at interview
- Desirable_
- Background in SaaS writing strongly preferred
- Knowledge or experience with software development lifecycle
- Knowledge or experience in the telecommunications or utilities sector

**_ Education / Experience_**
- College diploma or university degree in the field of English, communications, or related field
- 2+ years of experience as a software technical writer

**_ Work Permits & Visas_**

You must already have the right to work permanently in Belgium.

IQGeo is not able to sponsor work permits.

**_
Flexible Working_**

We support hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, care giving, or exercising

**_
About IQGeo_**

IQGeo is based in Cambridge, UK with regional offices in the United States, Canada, Belgium, Germany, Malaysia, and Japan. We are supported by a global network of highly skilled partners. Originally founded as Ubisense Ltd in 2002, the IQGeo brand was launched in January 2019 after the company was split into two separate businesses. Led by a team of geospatial

technology pioneers, the IQGeo Platform software was first launched in 2010 and has an impressive pedigree in the telco, communications, and utility industries. In 2020, IQGeo acquired OSPInsight, a provider of fiber network management software, and in 2022 IQGeo acquired Comsof, a world leader in automated network design, headquartered in Belgium.