IT Support
il y a 1 jour
Description
Intégrateur de systèmes depuis plus de 10 ans, Uptime-ICT, est l’alter ego francophone d’Uptime Group, membre du groupe Cronos qui compte aujourd’hui plus de 9000 collaborateurs aux profils hautement qualifiés
Forts de plus de 400 professionnels dotés d’une connaissance approfondie des technologies infrastructure, nous sommes prêts à répondre à des demandes pointues dans des technologies en perpétuelle évolution, grâce à des profils continuellement formés et accompagnés.
En pleine évolution, Uptime ICT accompagne, innove et ose engager de nouveaux talents répondant aux attentes spécifiques du marché.
Nous sommes à la recherche d'un **IT Support (level 1-2) Medior (h/f)**, en temps plein, pour notre client basé à Seraing. Le début de la mission serait idéalement le plus vite possible.
L'entreprise développe et propose des solutions solutions technologiques à large échelle pour répondre aux besoins de son temps.
Afin d'apporter de renforcer son équipe Service, l'entreprise est à la recherche d’un** IT Support (level 1-2) Medior (h/f).**
**Dans ce cadre, vos responsabilités en tant qu'IT Support (level 1-2) sont de**:
- Etre support de près de 4000 utilisateurs répartis sur plus de 60 sites dans plus de 7 pays, 2 Datacenter principaux en Belgique, plus de 450 serveurs et WAN intégrant plus de 50 sites
- Assurer le support Niveau 1 et 2 en intervenant en fonction des incidents techniques en répondant aux incidents et aux demandes de service IT du business
- Résoudre un maximum de demandes au premier appel grâce aux outils à disposition ou par déplacement sur site
- Encodage, prise en charge, suivi et finalisation des tickets
- Gestion du déploiement de PC et de leurs images, ainsi que l’installation de Hardware et software
- Participer activement à l'élaboration de solutions et procédures ainsi que de mise en place de projet.
- Suivre activement les évolutions technologiques du marché et assurer la gestion du life cycle des différents composants technologiques.
Votre profil
- Avoir 5 ans d’expérience dans un poste similaire
- Avoir une bonne connaissance d’Office 2019, 2021, O365
- Etre familiarisé avec Active Directory, Azure Active Directory, Exchange On-Premise et Online
- Savoir travailler avec Teams et Sharepoint OneDrive
- Connaitre Windows Server, System Center Configuration Manager, Routeurs et commutateurs est un plus
- Connaitre la méthodologie ITIL est un plus
- Savoir parler en français et anglais
**Nous vous offrons**:
- Un job excitant et un challenge dans une organisation innovante ;
- Un environnement de travail où le capital humain est au centre ;
- Un package salarial compétitif, agrémenté d’avantages extralégaux et d’une voiture de société ;
- Une mission full time (freelance ou employé) avec la possibilité de télétravail.
Langues French
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