Desktop Support Technician

il y a 5 jours

Brussels, Belgique Sharp Brains Ltd Temps plein

**Job description**:
**English & French language is required.**

The Deskside engineer will be L1 Skill level with at least 3-4 Years of relevant experience - End user domain and support handling the Incident /SR as assigned for resolution.

Provides Desktop support and support for Computer hardware systems, memory modules and peripherals.

Handle basic issues related to network end user devices security practices and antivirus programs.

Ensure that all computers and networks systems run efficiently with high uptime.

Basic knowledge and troubleshooting skills on Network and other datacenter related

equipment (UPS, PACs, Network cabling, power etc.)

Basic knowledge and troubleshooting skills on Audio & Video and Telephony equipment.

Provide support to an organization’s IT systems to help them meet their business goals.

Collaborate with Site and Business Unit IT leads and Regional Desktop leads to maintain

transparency of quality (meetings, trends, narratives, plans, etc.)

Lead the IT tasks wherever needed & whenever assigned and complete it within the timelines.

Management of IT Assets Inventory-This has to be based on available tool remotely.

Comply with the Organizations Information Security Policies / Procedures and provide solutions to the end users adhering to the same.

Proficiency in speaking English and good communication skills.

Able to talk in local language as per the support locations.

Support for Software Installation & Management

Creating management level reports
- For mobile devices limited to SOP as provided for support for any configuration

requirements.
- Installing, Configuring and basic troubleshooting knowledge of GxP Applications.
- Providing support to troubleshoot GxP Application issues in coordination with the

vendor.

**Salary**: €2,309.00 - €3,862.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brussel: Reliably commute or planning to relocate before starting work (required)

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