User Engagement Consultant

il y a 8 heures

Antwerpen, Belgique OMP Temps plein

Do you get a kick from guiding customers so they get the full value of the software they use? Are you passionate about translating complex, interconnected problems into clear and comprehensible workflows? And do you have a natural flair when giving presentations to a crowd, easily adapting your explanation to your audience's knowledge?

Look no further and become a User Engagement Consultant at OMP. The world of supply chain planning offers plenty of interesting challenges for you to solve. Read on to learn more.

**Your Challenge**:
You are responsible for:

- Ensuring planning actions support the business objectives and KPIs defined in the design phase.
- Guiding the business process owner to refine planning activities into planning actions within all relevant constraints.
- Sharing best practices and useful tips and tricks for maximum planner satisfaction.
- Documenting the planning cycle into flow charts and clear instruction.
- Guiding customers to effectively improve the quality of the master data needed by our planning software.
- Developing a full-scale training plan for the different roles in the future planning cycle.

**Your team**:
As a**User Engagement Consultant, you'll join the Delivery team**,**as part of our Customer Solutions organization. **The Delivery team** delivers the solution and assists customers before, during, and beyond implementation. Once the global design is approved, all project team members join forces to implement all composing elements of the solution and provide flawless integration. User Engagement initiatives, training, documentation, and coaching enable customers to understand the solution and use it to its full potential.

**Your profile**:
We are looking for someone who meets the following qualifications:

- A Master's degree in Engineering, Business, Supply Chain, or Logistics.
- The ability to map complex, interconnected problems into clear and structured flow charts.
- Outstanding communication skills in English.
- Excellent presentation skills.
- The flexibility to align your presentation with your audience's knowledge.
- An analytical approach.
- A patient and a critical mindset.
- The commitment to try and unveil the root cause of every issue and question.
- Good people skills.
- An easily approachable and trustworthy personality.
- The ability to motivate others and maintain project momentum despite setbacks.
- The right combination of pragmatism, persistence, creativity, and insightfulness for the situation.

Bonus points if you have:

- A background in supply chain planning.
- Experience in the configuration and deployment of functionalities in our OMP solution.
- Comprehensive knowledge of supply chain processes in one of OMP's core industries: chemicals, consumer goods, life sciences, metals, paper, plastic film & packaging.

**Soft skills**
- Communicative
- Problem solver
- Team player
- Pragmatic
- Proactive

**Hard skills**
- Supply chain knowledge
- Presentation skills

**Language skills**

Required:

- English

A plus:

- Dutch
- French
- German

**Your future at OMP**:
At OMP, we're eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.

Many of our team members who start as User Engagement Consultants grow into roles in user engagement management, project management, or team management.

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