Customer Application Consultant
il y a 8 heures
**Your challenge**:
As a Customer Application Consultant, your mission is to **keep our OMP solution up and running** for customers and to support all key-users with your knowledge. You improve our customers' experience by providing **excellent, professional, and efficient service**.
You are responsible for:
- Clearly and professionally** communicating**your implemented solution to customers** in fluent English**.
- Maintaining the **Customer Application Knowledge Base**with the customized functionality, troubleshooting guide, and practical how-to documents.
- **Preparing clear and structured input** on tickets that need support from the colleague with the most suitable expertise.
- **Keeping a clear overview** at all times, smartly dividing your time, and switching between priorities.
**Your team**:
**Your profile**:
We are looking for someone who meets the following qualifications:
- A master's degree (or similar by experience) with a strong interest in IT.
- A passionate problem solver and out-of-the-box-thinker.
- Fluent in English.
- An analytical mind, and a desire to investigate in detail.
- A passion for building and maintaining a good long-term relationship with customers.
- A team player who can also work independently.
- The ability to work in a structured way and follow procedures, while simultaneously searching for continuous improvement.
Bonus points if you have:
- Knowledge of an additional language, such as Dutch, French, or German.
- Interest in supply chain planning.
**Soft skills**
- Communication
- Teamwork
- Pragmatic
- Passionate
- Supportive
**Hard** **skills**
- Strong interest in IT
- Problem-solving
- Analytical skills
- SQL
**Language skills**
Required:
- English
A plus:
- French
- German
- Dutch
**Your future at OMP**:
At OMP, we're eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.
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