CRM Functional Analyst: Dynamics 365

Are you interested in driving **efficiency **and **innovation **through automation? Through the utilization of data and enhancement of customer experience, we assist organizations in transforming and realizing their full potential. At Digital Services, **Orange Business's **new division, we lead digital transformation in **Cloud**, **Customer Experience**, **Digital Workspace**, and **Data **& **AI**.

Our expertise in **Microsoft Dynamics **and the **Power **Platform has enabled us to successfully deliver impactful projects to renowned clients. Here are some current examples of projects we are leading at the customer side:

- For **Ministry of Foreign **Affairs, we are developing a management solution for Belgian citizen evacuation.
- For **Tourism of Wallonia**, we are creating a digital platform to regulate and promote local tourism.
- For **Luxair **we are building a comprehensive passenger experience system to enhance customer satisfaction and market growth.

We are expanding rapidly across Europe and seeking a **CRM Functional Analyst** to join a highly motivated team of 14 members.

**Your key areas of responsibility as a CRM Functional Analyst**:

- Performing in depth **analysis**: gap analysis, analyzing customer insights and functional analysis.
- Bridge between **business **& **technical **people: understanding the business needs of the customers and being able to translate those into technical requirements for our consultants.
- Backlog & **Product Lifecycle Management**: Being responsible for the product’s scope & quality delivery.

**Your interests & soft skills**:

- Digital Transformation and **CRM-Solutions**
- **Proactive **mindset and **creativity **to tackle challenges and reach out to the expected result.
- Excellent **communication**; **presentation **and **influencing **skills while presenting to any audience.
- You are a **true **team player, and you value collaboration to succeed.
- Persuasive communication and presentation skills in **French **or **Dutch **and fluent **English**.
- You are **structured** and do your work with a ‘make it generic’ mindset.

**Your technical **expertise:

- Excellent **analytical** skills - with prior experience in analyzing needs via workshops & interviews.
- Good consulting skills
- providing guidance to stakeholders and end users when implementing a solution.
- Knowledge of** CRM** solution and willingness to learn **Dynamics 365**. Knowledge of **Power** Platform is appreciated.
- Knowledge of methodologies and best practices**:Agile**, **FastTrack**, **Success by Design** is recommended.

**What we offer you**:

- A **community of experts** - as Digital Natives, we put innovation at the heart of our expertise.
- A **team you can rely on** to help you grow, where **expertise** is shared with a positive mindset.
- **Career growth possibilities** towards roles such as **Platform expert**, **Solution Architect** or **Squad Lead.**
- We may work with **tomorrow’s technology**, but at our core we are a **people-oriented **organization, and we are proud to have our **Great Place to Work** certification
- An **open and inclusive** **culture**, that enables us to reach our full potential.
- **Hybrid ways of working** and **modern** & **collaborative** office in Brussels
- **Compelling advantages** include a yearly bonus scheme, flexible mobility budget with the possibility for either a housing budget, company car or soft mobility budget and representation and expense allowance.