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Community and Social Media Manager
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Cybernetic Walrus is looking for a Community Manager that is passionate about fostering, engaging, and building game communities. You understand the importance of community in games and are part of it.
Are you ready?
**KEY RESPONSIBILITIES**
- Define our voice, approach, and content strategy for our community and social media channels for Cybernetic Walrus and our associated games.
- Build and maintain a content calendar including but not limited to game posts, events, contests, and other community activations designed to foster, engage and inspire our community.
- Create player-facing resources and content such as articles, blog posts, videos, and FAQs to help enhance and deepen the community gameplay experience.
- Engage directly with the Cybernetic Walrus community in our owned channels.
- Build reports on community sentiment and other KPIs to reflect the health of our community and owned channels.
- Own the social and community plans that support go-to-market strategies for our games and franchises.
- Identify and empower community leaders to help foster a safe and non-toxic community.
- Write copy for our websites, blogs, social media channels, maintaining the voice for our brand and franchises.
- Inspire community conversation and moderation to ensure the discussions are safe and respectable places for our fans to participate in.
- Build an identity and develop an active and engaged relationship with players in the fan base.
- Develop programs to identify key influencers and leverage these community members to help evangelize our games and franchises.
- Stay active in our owned channels daily to know how the community feels, understand community concerns, and communicate community status to internal teams and product leads.
- Report on areas of concern for the community, surface trending topics/threads, and share/contextualize engagement metrics.
- Establish KPIs and monitor and track toward them
**KEY QUALIFICATIONS**
- 2+ years experience in community and/or social media management in gaming or entertainment.
- Deep understanding of how to measure and increase engagement in all forums, including but not limited to social channels, blogs, FAQs, live streams, and more.
- Must be creative and have a love for games and their communities.
- Must have experience in the game industry.
- Must be an excellent writer with solid editor skills
- Previous experience with user moderation in a digital/online environment
- Familiar with online tools to track and report community and social media KPIs
- Have a strong understanding of social media services, mechanics, and trends, especially Twitter, Reddit, Instagram, Discord, Facebook and TikTok.
- Strong organizational skills and an independent, self-motivated work style.
- Proficiency with Microsoft Office products like Word, Excel and PowerPoint.
- Proficiency with Adobe Suite or other visual content software
**BONUSES**
- Multimedia content creation experience, including streaming and developing creative assets for social media
- Previous experience with customer first-contact and de-escalation
